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Finale Technical Support Has Ended
Help is available via written support resources and online communities, such as user forums and social media groups.
Browse available support resources here.

You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.

Finale users may encounter a known bug when using the Vertical Collision Remover plug-in in a document containing lyrics. Upon running the plug-in, the following error message is presented, usually preceding a crash of Finale. 

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Unknown Lyrics Tag Detected Error Message

 

Our developers are aware this is an issue and are working towards a solution. In the meantime, the following steps detail the recommended workaround:

  1. Open your Finale file.
  2. Choose Edit > Edit Filter.
  3. Select None and then check the box next to Lyrics.
  4. Select OK.
  5. In the Edit menu, make sure Use Filter is checked.
  6. Press COMMAND+A (Mac) or CTRL+A (Windows) to select all. You may also select the region you wish to copy using the Selection Tool.
  7. While the region of lyrics is highlighted, press COMMAND+C (Mac) or CTRL+C (Windows) to copy the lyrics.
  8. Keeping the region highlighted, choose Edit > Clear Selected Items.
  9. Click None and then check the box next to Lyrics.
  10. Click OK.
  11. Run the Vertical Collision Remover Plug-in.
  12. After doing so, click the first measure where the lyrics began and press COMMAND+V (Mac) or CTRL+V (Windows) to paste the lyrics back in.

 

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