Finale Technical Support Has Ended
Help is available via written support resources and online communities, such as user forums and social media groups.
Browse available support resources here.
You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.
Use the articles below if you experience a problem with opening, saving, or exporting files from Finale Notation products.
- ★ Exporting MusicXML Files from Finale
- "Error Id moving file 's' to 's'. The system cannot find the path specified" when saving (Win)
- Tips for finding/searching for your Finale files
- Locating and Opening Backup and Auto-save Files
- Unable to Save to External Hard Drives | "Error Occurred ID = -1" (Mac)
- Open Recent Menu isn't Populating (Mac)
- Importing files from other notation programs into Finale (Sibelius, Dorico, MuseScore, Encore, etc.)
- Error Message "File not found. Check the file name and try again." when saving new files (Windows)
- How to Open a Legacy (.mus) File
- Tips for Opening Legacy (.mus) Files
- "Update Articulation Positioning" appears when opening a file
- "The file was created with an earlier version of Finale" appears when opening a file (Windows)
- Opening SMuFL-based Documents in Finale v26 and earlier
- Finale Unable to Save Document
- Unable to save files: EnigmaTemp or Error -2
- Unable to open files in Finale v25 (Windows)
- Recent files list missing from Finale (Mac)
- Unable to extract parts in Finale v.25 (Mac)
- Opening new files in older versions of Finale
- Margin mis-alignment when printing to PDF with Finale v25 (macOS)
- Error: ID= -35 (Mac)
- "Cannot Rename File" error when extracting parts
- [RESOLVED] Unable to export audio files from Finale 2014 (Mac)
- Extension .asv is already registered as Photoshop file