A subset of Windows users may encounter the error message, "File not found. Check the file name and try again." when trying to save a new file for the first time:
In most cases, following a security update to Windows, a feature called Controlled Folder Access may be automatically turned on, preventing 3rd-party applications from accessing specific folders on your computer. To turn this feature off, please follow the steps below:
- Select Start > Settings > Update & Security (Windows 10) or Privacy & Security (Windows 11) > Windows Security > Virus & threat protection.
- Under Virus & threat protection settings, select Manage settings.
- Under Controlled folder access, select Manage Controlled folder access.
- Switch the Controlled folder access setting to Off.
Once this is done, reattempt to save your Finale files.