Finale Technical Support Has Ended
Help is available via written support resources and online communities, such as user forums and social media groups.
Browse available support resources here.
You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.
Use the articles in this section if you experience technical issues with tools, fonts, and program functions.
- ★ [RESOLVED] Unable to Open PDFs Exported from Finale v27.4 (Windows)
- ★ [RESOLVED] Cannot Add Instrument from ScoreManager on macOS 14 Sonoma
- ★ Creating Nonlinear Key Signatures
- AlphaNotes for Transposing Instruments
- Selection Dialog Windows Appear Blank (Expressions, Articulations, Chord Suffixes, Smart Shape)
- Copy/Paste not working in Finale
- Missing Measures in Parts
- [RESOLVED] Edit System Margins / Edit Page Margins dialog box does not appear on screen (Windows)
- Speedy Entry Only Enters Rests
- Unable to Undo
- [Resolved] Staff Styles (Slash Notation, Rhythmic Notation, etc.) appear on Score but not Parts
- Printing Finale Files using HP ColorJet and LaserJet Printers
- Error message launching Finale 2014.5 and earlier on macOS Catalina and later: 'The developer of this app needs to update it to work with this version of macOS.'
- Imported Graphics aligned to Page Margins shift when resizing page
- Problems cycling document windows with COMMAND+` (macOS Ventura)
- Graphics move when exporting PDF's or printing multiple parts (Windows)
- SmartShapes do not attach to measures without a top staff line
- Stems, Ties, Measure Numbers and Grace notes are Independent in Linked Parts
- Latin Percussion Plug-in is SMuFL-compliant
- Scanning, PDF and TIFF importing In Finale: Where's SmartScore Lite?
- Installing Unverified Plug-ins - "cannot be opened because the developer cannot be verified"
- Multimeasure rest displacement in Finale v27.1 Files
- Translate Folder To MusicXML process not working on some Windows 10 and 11 computers
- Stems connections can be misaligned after converting the default music font to a SMuFL-based font.
- Orange Notes and Out-of-Range Pitches
- Grey Notes and Rests
- Unable to Hide Empty Staves
- Unable to Create Multimeasure Rests
- Margins Are Incorrect When Printing to PDF in Finale v27(macOS Only)
- Some Special Tools Appear to Not Function When in Scroll View on Mac.