A subset of customers have reported that they lose playback functionality in Finale after installing Dorico Pro; in most cases, Finale's playback appears to be nonresponsive when playback is initiated (i.e. the playback cursor doesn't scroll).
Most often, this is due to a conflict between the audio driver APIs used by Finale and Dorico. Thankfully, this conflict can be bypassed by editing one of Finale's configuration files per the steps below:
- Close Finale
- Hold down your Windows key (to the left of the spacebar, between the <Ctrl> and <Alt> keys) and type the letter "R" - this will open the 'Run' dialog box
- Type "%appdata%" (without quotation marks) and click 'OK'
- Navigate to MakeMusic\Finale 27 (*note: for older versions of Finale this folder name will show the version - ex: "Finale 2014.5")
- In this folder, double-click the file named "FINMIDI.ini" - this should open the file in a text editor (e.g. Notepad)
- Near bottom of the file until you see a section that looks like this:
- [AUDIOAPIPREFS]
- EngineLoaded=1
- ASIOEnabled=1
- DirectSoundEnabled=1
- WASAPIEnabled=1
- Make sure that the EngineLoaded value is 1, so that line should now read "EngineLoaded=1"
- Change the ASIOEnabled value from 1 to 0, so that line should now read "ASIOEnabled=0"
- Change the WASAPIEnabled value from 1 to 0, so that line should now read "WASAPIEnabled=0"
- Save and close the file, then relaunch Finale to see if the issue has been resolved
If the issue persists after following these steps, contact Customer Support by clicking Contact us at the top of this page.