Finale Technical Support Has Ended
Help is available via written support resources and online communities, such as user forums and social media groups.
Browse available support resources here.
You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.
The Knowledge Base has help resources for technical issues with your software. If you aren't able to find a solution, or if you have tutorial-based questions, please post on our Community forums.
Finale QuickStart Videos
- Getting Started: Set Up a MIDI Keyboard (Video)
- Getting Started: Set Up a Lead Sheet (Video)
- Getting Started: Set Up an Orchestral/Band Score (Video)
- Getting Started: Set Up a Choral Score (Video)
- Getting Started: Set Up Your Own Ensemble (Video)
- Getting Started: Importing Music (Video)
ARIA Player Installers
Authorization & Registration
- ★ Finale v27 Authorization Wizard Unresponsive on macOS 26 (Tahoe)
- ★ Registering, Authorizing, and Deauthorizing Finale Notation Products
- ★ Moving Finale products to a new computer
- Unable to Run as Administrator in Finale
- "Please fill out all required fields" Authorization Error in Finale v27 (Mac)
- What is a User Code or Computer ID?
Crashing & Performance
- ★ Mouse Cursor Disappears When Using Simple Entry (macOS 13 Ventura)
- "Finale [v27] could not export to PDF." Error on Windows 8.1
- "Unhandled exception caught." Error when launching Finale (Mac)
- [RESOLVED] Font Display/Printing Issues on macOS Sonoma
- Error Message "Unknown Lyrics Tag Detected." when using Vertical Collision Remover Plug-in.
- Finale Crashing on Startup due to Webex Audio Driver (macOS 13 Ventura)
Audio & Playback
- ★ Audio Engine Failed to Load Error Code: 7, No Sound in Finale
- Playback Stops Before the End of the Piece (Windows)
- No audible metronome (Click and Countoff)
- No Scrolling Playback in Finale after Installing Dorico Pro (Windows)
- String Tremolos Don't Stop During Playback
- Using Finale with Bluetooth Devices
MIDI
Tips & Best Practices
- ★ Disabling Automatic macOS Updates
- Exporting PDFs with Custom Page Sizes on Windows
- Using the Add Cue Notes Plug-In in Finale: Creating Cues, Managing Cue Playback, and Display
- Batch PDF export via Finale Script
- Backwards Ties for Second Ending Downbeats
- Copying Markings from Standard Staff to Tablature Staff
Opening & Saving Files
- ★ Exporting MusicXML Files from Finale
- "Error Id moving file 's' to 's'. The system cannot find the path specified" when saving (Win)
- Tips for finding/searching for your Finale files
- Locating and Opening Backup and Auto-save Files
- Unable to Save to External Hard Drives | "Error Occurred ID = -1" (Mac)
- Open Recent Menu isn't Populating (Mac)
Program Functions & Settings
- ★ [RESOLVED] Unable to Open PDFs Exported from Finale v27.4 (Windows)
- ★ [RESOLVED] Cannot Add Instrument from ScoreManager on macOS 14 Sonoma
- ★ Creating Nonlinear Key Signatures
- AlphaNotes for Transposing Instruments
- Selection Dialog Windows Appear Blank (Expressions, Articulations, Chord Suffixes, Smart Shape)
- Copy/Paste not working in Finale
Setting Up VST/AU Libraries
- Kontakt 7 plug-in viewer display issues (Mac)
- Using Spitfire Libraries in Finale
- Compatibility with Kontakt 7 & 8 Player and Other VST3 libraries (Windows)
- Setting up Garritan libraries with Finale and PrintMusic
- Reinstalling the Garritan Instruments for Finale (GIFF) sample library
- Unable to access Audio Units plug-ins in Finale for Mac (Garritan, Kontakt, etc.)
Sales & Product Information
- ★ Dorico Pro 6 Release Information for Crossgraders
- ★ Dorico Pro options for Finale Site License owners
- ★ Finale & Garritan Compatibility with Apple Silicon (M-series)
- macOS 15 Sequoia and Finale Notation Products
- macOS 14 Sonoma and Finale Notation Products
- macOS 13 Ventura and Finale Notation Products
Downloading & Installation
- ★ Downloading and Installing Dorico (Video)
- ★ Download Availability for Finale Software
- ★ Downloading, Installing, and Authorizing Finale (Video)
- ★ Uninstalling Finale (Video)
- ★ "Setup Needs the Next Disk" when installing Finale v25, v26, v27 (Windows)
- Uninstalling MakeMusic Fonts
User Manuals
Frequently Asked Questions
- ★ What Happens After Finale Technical Support Ends?
- ★ Finale Sunset FAQ
- ★ Canceling the Finale Trial
- ★ Finale Notation Software System Requirements
- Alternatives to Band-in-a-Box (BIAB) Auto-Harmonizer Plug-In
- How to use the Garritan Instruments For Finale (GIFF) sounds in Finale