Finale Knowledge Base

Tips & Best Practices

• Alternating Between Swing Rhythms and Straight Rhythms
• Copied fret numbers have negative values
• Having trouble with Finale's playback interpretation (Human Playback®)?
• HyperScribe best practices
• Large files and slow performance in Finale
• Staff systems extend beyond page boundaries

Crashing & Performance

• Pro Tools 12/Finale v25 crash (Windows)
• Crashing when using the Expression tool (Windows)
• Using COMMAND+OPTION+SHIFT shortcuts crashes Finale for Mac
• Error ID -177 and crashing (Mac)
• Resetting Finale's preferences (using a tool crashes Finale, etc.)
• (Mac) Finale crashing on launch after v25.2 update

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Audio & Playback

• (Windows) Disabling audio devices using Device Manager
• Garritan Percussion instruments are quiet during playback
• Recording into an audio track in Finale
• Temple Blocks not playing back in Finale 2014.5
• Playback Troubleshooting
• Audio engine failed to load/Hanging on startup (Windows)

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MIDI

• Unable to input chord symbols using a MIDI keyboard
• MIDI Input Troubleshooting
• MIDI Out settings reset in Finale 2012 on Windows

Authorization & Registration

• Authorizing and deauthorizing Finale on a school network
• Cannot run Finale as administrator when attempting to authorize (Windows)
• Finale opens deauthorized when opening files (Windows)
• Locating your serial number
• Moving Finale products to a new computer
• Needing to register/authorize every time you open Finale notation software

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Opening & Saving Files

• Unable to open files after saving (Finale v25)
• Unable to open files in Finale v25 (Windows)
• Recent files list missing from Finale (Mac)
• Unable to extract parts in Finale v.25 (Mac)
• Opening new files in older versions of Finale
• Margin mis-alignment when printing to PDF (Mac)

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Program Functions & Settings

• Tile printing and Finale v25 (Mac)
• Notes incorrectly retaining interval spacing
• Problems with the Home or Back To Beginning button (Finale for Windows)
• Crashing due to too many plug-ins (Finale for Windows)
• Pages are going blank (Mac)
• HyperScribe note entry is not working

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Setting Up VST/AU Libraries

• Unable to access Audio Units plug-ins in Finale for Mac (Garritan, Kontakt, etc.)
• Changes to the Garritan Instruments for Finale samples installation beginning with Finale (Version 25) for Mac
• Using 3rd party VST/AU libraries with Finale and PrintMusic
• Reinstalling the Garritan Instruments for Finale sound library
• Setting up Garritan libraries with Finale and PrintMusic
• Unable to validate Kontakt 5 VST plug-in (Windows)

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Sales & Product Information

• Printing invoices from MakeMusic accounts
• Using Finale notation products on tablet PCs
• MakeMusic's refund policy
• Necessity of previous versions of Finale for upgrading
• End User License Agreements for MakeMusic products
• Multiple credit card authorizations

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Downloading & Installation

• Downloading and installing Finale
• (Mac) Installing NotePad 2012 on Sierra
• Commands to silently install Finale (unattended installer)
• Installing the Site License Monitor
• Webroot misidentifies Finale and other core system files as malware
• Crashing when clicking "Check for Update" (Finale v25.2/Mac 10.10)

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Frequently Asked Questions

• MakeMusic notation products's compatibility with Windows 10
• Troubleshooting resources for legacy notation products (Finale 2012 and earlier)
• Finding PrintMusic's user manual and other help resources
• About Finale Notation Product Support
• Printing checklist for v25 and later (Mac)
• ReWire: Functionality and Common Issues

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