Finale Technical Support Has Ended
Help is available via written support resources and online communities, such as user forums and social media groups.
Browse available support resources here.
You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.
The Knowledge Base has help resources for technical issues with your software. If you aren't able to find a solution, or if you have tutorial-based questions, please post on our Community forums.
Setup & Installation
- ★ Downloading, Installing & Activating Garritan Libraries
- "This card doesn't belong to any installed product" Error When Attempting to Activate Garritan Library
- Using The ARIA Player In Pro Tools 11 and Later (AAX Plug-in)
- Uninstalling Garritan Libraries
- Installing Garritan libraries on a separate drive
- ARIA Engine activation error
Use with Notation Software
- No Playback with the Garritan Personal Orchestra 5 Crotales in Finale
- Using Finale's Human Playback with Garritan Personal Orchestra 5
- Using Garritan Instant Orchestra with Finale 2012 and later
- "VST engine failed to start" error message when using Garritan library with Finale
- Error when using percussion from Garritan World Instruments
- ARIA Player not listed as available Playback Device in Sibelius (Windows)
Use with DAWs
- Using Garritan with Cubase
- VST3 support for CFX Concert Grand and CFX Lite
- Garritan Instruments don't respond to Sustain Pedal / CC64
- ARIA Player or CFX Player in DAW is Unstable or Crashing (Apple silicon Mac)
- Using Garritan Instruments for Finale in other software
- Using automation with Garritan libraries
Loading & Playback
- ★ Harp Glissandi in Garritan Personal Orchestra(GPO)
- Sustain Resonance Effect Not Responsive in CFX Concert Grand
- "Aria Session Loader: This session was made for..." Error Message
- No Audible Reverb in ARIA Player (Ambience and Convolution)
- Audio Distortion (Pops and Crackling) while working with Garritan Libraries
- Garritan Playback goes Silent after 2 Minutes
Sales & Registration
- ★ Purchase & ownership questions for Garritan libraries
- Available Support for Kontakt Based Garritan Instruments.
- Garritan Library and ARIA Player System Requirements
- Registration of legacy Garritan products (Konakt-based Libraries)
- End User Licensing Agreement for Garritan products
- Garritan Orchestral Strings availability