Garritan Knowledge Base – Finale/Garritan Help Center

Finale Technical Support Has Ended

As of Tuesday, August 26th, 2025, we're no longer accepting new technical support requests.
Browse available support resources here.

You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.

The Knowledge Base has help resources for technical issues with your software. If you aren't able to find a solution, or if you have tutorial-based questions, please post on our Community forums.

Setup & Installation

★ Downloading, Installing & Activating Garritan Libraries
"This card doesn't belong to any installed product" Error When Attempting to Activate Garritan Library
Using The ARIA Player In Pro Tools 11 and Later (AAX Plug-in)
Uninstalling Garritan Libraries
Installing Garritan libraries on a separate drive
ARIA Engine activation error

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Use with Notation Software

No Playback with the Garritan Personal Orchestra 5 Crotales in Finale
Using Finale's Human Playback with Garritan Personal Orchestra 5
Using Garritan Instant Orchestra with Finale 2012 and later
"VST engine failed to start" error message when using Garritan library with Finale
Error when using percussion from Garritan World Instruments
ARIA Player not listed as available Playback Device in Sibelius (Windows)

See all 8 articles

Use with DAWs

Using Garritan with Cubase
VST3 support for CFX Concert Grand and CFX Lite
Garritan Instruments don't respond to Sustain Pedal / CC64
ARIA Player or CFX Player in DAW is Unstable or Crashing (Apple silicon Mac)
Using Garritan Instruments for Finale in other software
Using automation with Garritan libraries

See all 16 articles

Loading & Playback

★ Harp Glissandi in Garritan Personal Orchestra(GPO)
"Aria Session Loader: This session was made for..." Error Message
No Audible Reverb in ARIA Player (Ambience and Convolution)
Audio Distortion (Pops and Crackling) while working with Garritan Libraries
Garritan Playback goes Silent after 2 Minutes
"Slot 0: No sound asset loaded" Error When Loading Garritan Sounds

See all 22 articles

Sales & Registration

★ Purchase & ownership questions for Garritan libraries
Available Support for Kontakt Based Garritan Instruments.
Garritan Library and ARIA Player System Requirements
Registration of legacy Garritan products
End User Licensing Agreement for Garritan products
Garritan Orchestral Strings availability

See all 7 articles