This error message can occur when a Garritan library is not successfully installed on a computer prior to activation. To resolve the issue, please uninstall and reinstall the library by following the steps provided in the articles linked below:
Finale Technical Support Has Ended
As of Tuesday, August 26th, 2025, we're no longer accepting new technical support requests.
Browse available support resources here.
You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.