No idea. Try the "Submit a request" link above to contact MM Support directly. To speed things, you may want to send them a copy of the file (or an excerpt thereof) that demonstrates the problem.

Thanks J A. I spend a half hour with tech support yesterday, the poor guy had no idea. I suspect this has something to do with loading libraries – a topic which is poorly covered in my opinion. When I open a new document, there are no libraries loaded, I have to start from scratch every time. I don't know of any other program that doesn't start with a default set loaded, or allow you to create and save a default set. So it probably has to do with that...although if I'm missing something about libraries, please let me know. I'm re-learning Finale after twelve years, and it's a bit like starting a 1000 piece puzzle again after it sat in the basement after grandpa died, if you know what I mean. You know the pieces are there somewhere...but you can't ask grandpa!

Phil,

Question: Is this an older file (from a pre 2012 version of Finale)? If so, your expressions may all reside in the Miscellaneous expression category. 

Otherwise, your default file may have become corrupted (or at least altered) since everything from the New Default document option to those created from templates or the Setup Wizard have libraries pre-installed. 

• You could also try copying and pasting the all your music from your problem file into a new file set up via the Setup Wizard with the same instruments (in the same order). That should provide up-to-date libraries for your document.
• Perhaps you need to reinstall Finale (since a new upgrade 25.2 has just come out, it may be an opportune time) to see if that will restore your default doc(s) and/or libraries.

Hey Phil, how do you normally start a document, if you try a default document does it work, or perhaps a document without libraries and then load the Expressions library?

Gentlemen, thanks for the sleuthing. I am on 25.1.xxx and will update to 25.2. 

These are brand new files, nothing predating the present. I create my music in ProTools and export .mid files, which I open in Finale. I find that to be faster for what I'm doing.

JA: I will attempt your step 1 if the upgrade doesn't solve the problem.

Kevin: Every document seems to be starting without an expressions library! I can't believe this is normal behavior.

Okay, guys, things are moving in the right direction. I think the issue is that when opening a .mid file, Finale attributes next to nothing in the way of libraries to the file. Worse yet, there is some kind of bug that disallows using libraries on that newly created file going forward. The solution, as JA suggests, is to use the Setup Wizard and copy/paste. If I create a blank score 'A' in Setup Wizard, then open my .mid file into a new score 'B', THEN copy the notes right away back to the blank score 'A', I'm golden – my expressions are all pasting into place.

I really appreciate the set of eyes on this, guys.

Phil,

I have not tried it yet, because the Finale 25.2 update just came out today; but one new feature is the ability to open a midi file into an empty document you have set up. That should mean you could set up your instruments in a new, empty file and, rather than copy the midi notes from a finale file, you could simply open the midi file into the new file.

You can decide whether it's worth a try. Best of luck with it.