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Hi, 

I am using Finale 26.0.1.706 on macOS 10.14 (Retina MacBook Pro 15" Late 2015 i7 2.2GHz with external 2560*1440 monitor). Very often the screen doesn't redraw and there are various elements "frozen" until I manually redraw the screen (cmd+D). This happens for example when I delete the contents of a measure: while everything is clear many times there are some "stuck" dynamics that are not gone and they disappear only after cmd+D. The same happens also when using Simple Entry: many times the notes are displayed erratically and the problem goes away only after manual screen redrawing. 

Is there a solution to this problem? Otherwise if it is a bug please fix it because under large workloads and strict deadlines this issue is quite frustrating.

 

Best regards 

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Have you updated the OS to 10.14.2?

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I am using Finale 26.0.1.706 on macOS 10.14.3. I am having the same issues described above. I did not experience the redraw issues until after updating to 26.0.1.706. I had already updated to Mohave when I saw the warning about not updating to Mohave. Even after the OS update I had no new issues. Wanting to keep up with the newest release, I paid for and install 26.0.1.706. Now I am experiencing the redraw issue as well as others like tool palettes moving on their own.

Can I go back to v25.5? 

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I thought I was the only one, but it's really gotten bad. Speedy Entry entries are not updating until a force a redraw. Articulations don't show up and in some cases don't even get applied. Clearly, there is some kind of a bug in software and it's ONLY in F26, (not in F25 or earlier).

 

C'mon MM, get with it! I got work to do here!

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Yes, I can confirm that the problem still exists in 26.0.1.706 with 10.14.3. Previously I had v25.5 on Sierra and of course the problem was not present. 

 

Best. 

 

 

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This is an (unfortunately) low res example of the problem. I was just entering some notes with simple entry selecting the preferred sound using up/down arrow buttons. The glitch goes away after CMD+D.

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This is a pretty big booger hanging out, MM. I mean, really! Screen redraw and cursor switching issues at this point in an over 25 year old app?

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I can confirm this is happening on Windows 10 as well. It's very annoying. I'm hoping they're working on fixing this very soon.

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Hi Everyone, The drawing issues that you guys are describing here are not widespread issues that we have seen with v26. Definitely get directly in touch with us with the Submit a Request button above. Whether this is a bigger issue or a localized one we will want to closer look into this through the case system and see what could be going on here.  

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Ticket submitted. I can tell you anecdotally that there are several compeers and orchestrators I know personally in the los Angeles area who are seeing this but not posting here. 

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Thank you for the info, I really appreciate it.

 At least we can rest assured that it is not a user specific issue but a real bug. Also, before I submit the ticket or even before posting the initial question here, I asked some colleagues if they have the same problem as well and their response was yes. I also performed a test on a brand new MacMini 2018 (6core i5, clean macOS Mojave installation from the factory / no other 3rd party apps installed) and the problem was there.

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Yes, same problem here too. Will submit a ticket.

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