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Hi, 

I am using Finale 26.0.1.706 on macOS 10.14 (Retina MacBook Pro 15" Late 2015 i7 2.2GHz with external 2560*1440 monitor). Very often the screen doesn't redraw and there are various elements "frozen" until I manually redraw the screen (cmd+D). This happens for example when I delete the contents of a measure: while everything is clear many times there are some "stuck" dynamics that are not gone and they disappear only after cmd+D. The same happens also when using Simple Entry: many times the notes are displayed erratically and the problem goes away only after manual screen redrawing. 

Is there a solution to this problem? Otherwise if it is a bug please fix it because under large workloads and strict deadlines this issue is quite frustrating.

 

Best regards 

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Have you updated the OS to 10.14.2?

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I am using Finale 26.0.1.706 on macOS 10.14.3. I am having the same issues described above. I did not experience the redraw issues until after updating to 26.0.1.706. I had already updated to Mohave when I saw the warning about not updating to Mohave. Even after the OS update I had no new issues. Wanting to keep up with the newest release, I paid for and install 26.0.1.706. Now I am experiencing the redraw issue as well as others like tool palettes moving on their own.

Can I go back to v25.5? 

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I thought I was the only one, but it's really gotten bad. Speedy Entry entries are not updating until a force a redraw. Articulations don't show up and in some cases don't even get applied. Clearly, there is some kind of a bug in software and it's ONLY in F26, (not in F25 or earlier).

 

C'mon MM, get with it! I got work to do here!

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Yes, I can confirm that the problem still exists in 26.0.1.706 with 10.14.3. Previously I had v25.5 on Sierra and of course the problem was not present. 

 

Best. 

 

 

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This is an (unfortunately) low res example of the problem. I was just entering some notes with simple entry selecting the preferred sound using up/down arrow buttons. The glitch goes away after CMD+D.

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This is a pretty big booger hanging out, MM. I mean, really! Screen redraw and cursor switching issues at this point in an over 25 year old app?

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I can confirm this is happening on Windows 10 as well. It's very annoying. I'm hoping they're working on fixing this very soon.

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Hi Everyone, The drawing issues that you guys are describing here are not widespread issues that we have seen with v26. Definitely get directly in touch with us with the Submit a Request button above. Whether this is a bigger issue or a localized one we will want to closer look into this through the case system and see what could be going on here.  

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Ticket submitted. I can tell you anecdotally that there are several compeers and orchestrators I know personally in the los Angeles area who are seeing this but not posting here. 

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Thank you for the info, I really appreciate it.

 At least we can rest assured that it is not a user specific issue but a real bug. Also, before I submit the ticket or even before posting the initial question here, I asked some colleagues if they have the same problem as well and their response was yes. I also performed a test on a brand new MacMini 2018 (6core i5, clean macOS Mojave installation from the factory / no other 3rd party apps installed) and the problem was there.

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Yes, same problem here too. Will submit a ticket.

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I have just purchased v26 and I have noticed the same issue. I already submitted a ticket and got a reply saying that it is common. I hope this is will be fixed soon.

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Don't hold your breath waiting...

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> I have just purchased v26 and I have noticed the same issue. I already submitted a ticket and got a reply saying that it is common. I hope this is will be fixed soon.<

 

What is your hardware and OS? Yes, it makes a difference.

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HI Mike, If it is based on hw and os, can you tell me which combination of hw and os is NOT seeing this behavior? Or conversely, which is? I've seen this in several versions across several os' and in various machines. It doesn't seem to be specific to any hw/os combo so I'm curious where you're headed with that?

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macOS Catalina

version 10.15.3

iMac (27", Late 2013)

Processor: 3.2 GHz Quad iCore 5

Memory: 16 GB

 

I do not want to downgrade back to 10.14 because 1.) I kept getting messages from Apple telling me all my 32bit applications will no longer work and I love to stay up to date and 2.) I might be getting a new mac soon as the one I have is almost at its end. When I downgrade back to Finale v25, Aria player will not work.

 

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>HI Mike, If it is based on hw and os, can you tell me which combination of hw and os is NOT seeing this behavior? Or conversely, which is? I've seen this in several versions across several os' and in various machines. It doesn't seem to be specific to any hw/os combo so I'm curious where you're headed with that?<

 

Good question, Michael. I forgot you were affected also. As you know, I often treat the MacOS as a puzzle to be solved and this time is no exception. I'm wondering if the 10 bit Color Profile issue is the problem here. Since you do not have a Retina iMac, I'm guessing. But since this has affected performance for many apps including DP and Apple has not solved it yet, it's worth a shot.

 

 Open System Preferences/Displays/Color. On my Mac, the window looks like this. The default 10 bit/30 bit Color setting is applied.

 

Uncheck Show profiles for this display only (an external monitor may not have that) to reveal a list. Now check anything else. This disables 10 bit Color. 

 

For many users, this solves the problem but I have no idea if Finale is affected since I am not. Here's a motunation thread from last year.

http://www.motunation.com/forum/viewtopic.php?f=1&t=66416&hilit=display+preferences

 

Worst case, it solves nothing. Reverting to the Default Profile takes a few seconds.

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That's what I'm looking for! Thanks, Mikey! I'll try that and let you know how it goes.  You rock!  mm

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