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Alan Benedetti Posted February 28, 2019 16:00

I am trying to upgrade from Finale 2014.5 to the current version. I am able to add the software to my cart but I get the following message when I try to check out:

Check Out

Your payment by credit card serves as parental consent for a purchase by a minor.

NOTICE TO PARENTS: Use of MakeMusic products will include activities that involve the collection or use of personal information, including a name, email, and other contact and personal information, such as audio recordings, type of instrument played, etc. However, minors may not purchase a MakeMusic product without “verifiable parental consent,” and we will not collect, use or disclose any personal information from a child until the child’s parent or guardian receives notice of and consents to our information practices. Under the Children’s Online Privacy and Protection Act, your submission of credit card information to make a purchase of a MakeMusic product in conjunction with your enrollment of your child as a subscriber is considered to be your verifiable consent. Therefore, please review our Privacy Practices and Frequently Asked Questions About Children’s Privacy carefully before completing this transaction.

No matter what I do, I can't get past this screen.

Furthermore, when I call the Makemusic sales number, I get a pre-recorded message that Finale support is exclusively available on the website and there does not appear to be a way to connect to a human.

Does anybody know if Makemusic is still in business since all attempts to purchase anything or contact them have failed.

7 comments

Date Votes

MIKE ROSEN Posted February 28, 2019 16:32

Use the Submit a Request linkat the top of this page.

Alan Benedetti Posted February 28, 2019 16:39

The "Submit a Request" feature doesn't work because MakeMusic no longer supports Finale 2014.5.

J ADRIAN VERKOUTEREN Posted February 28, 2019 16:41

Have you checked out a reseller like Sweetwater.com?

MIKE ROSEN Posted February 28, 2019 16:51

That shouldn’t matter. This is a sales problem, not a support issue. They do occasionally monitor this forum, so someone might see this thread.

But if push comes to shove, I’ll be happy to send them a ticket on your behalf. (I’ll be out all day, so it would have to be this evening before I can do it.)

Dave Cusick Posted February 28, 2019 17:48

Alan,

You can still submit a ticket with us regardless of your version, even if you do not own a Finale version at all, you can still submit a case. It sounds like you are hitting some type of strange roadblock here so I will start a ticket for you. You will get an email notification of this.

J ADRIAN VERKOUTEREN Posted February 28, 2019 22:34

I think Alan is concerned that the Submit form asks for a serial number.

Alan Benedetti Posted February 28, 2019 22:49

The serial number is not a problem. The problem is that I can't open a submit form. I was, however, able to purchase the upgrade through a reseller so my immediate problem is resolved. The original problem is that when I tried to check out on the MakeMusic website, I got the notice to parents screen (see original post) and was unable to move past that screen to complete the transaction.

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