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I have used the CFX for nearly two years now with no problems.  Recently, the standalone version began drastically lowering the volume following a "pop" through the playback system.  The player then reloaded the samples and it would work normally until a sudden change in volume and/or damper pedal.  The same issue occurred again.  Thinking maybe there was a problem with just the player I then pulled up a single piano template in Logic that I have been using for recording.  Same sample setting, same issues.  All other instruments in both the player, Finale, and Logic work flawlessly.

Any ideas what is causing this?

 

Mac OSX Mojave

16GB ram, 500GB SSD

Garritan CFW Concert Grand, GPO5, JABB

Garritan samples are stored on separate SSD drive (only items on the drive)

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Hi James,

 

It sounds like you may dealing with a potentially complex technical issue. Please open up a case with us directly using the Submit a Request option at the top of the screen and we can take a closer look at the problem. It will be quicker to work with you on this directly through a case. 

 

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