My Finale version 25 is locked on 4/4 time signature only.

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Crisancti Macazo Posted March 11, 2020 10:02

What Happened? I purchased this version legally but it doesn't work anymore because I don't want to pay for the paid update. Why are you doing this to my paid version? I used to be able to edit time signatures with one click. Now, even if I input other time signatures other than 4/4, when the sheet opens, the signature automatically locks to 4/4..why?

11 comments

Date Votes

MIKE ROSEN Posted March 11, 2020 13:48

They did nothing. Have you tried restarting your computer?

Crisancti Macazo Posted March 11, 2020 14:08

I did. A couple of times already.

MIKE ROSEN Posted March 11, 2020 14:45

Recreated the preference file?

Crisancti Macazo Posted March 11, 2020 14:54

I haven't. How will I do that?

J ADRIAN VERKOUTEREN Posted March 11, 2020 15:02

Perhaps your best bet is to use the "Submit a request" link to contact Finale Support directly.

Also, could you tell us what computer Operating System you are using (and what OS version)?

Crisancti Macazo Posted March 11, 2020 15:04

I submitted a request already. macOS Catalina 10.15.3

J ADRIAN VERKOUTEREN Posted March 11, 2020 15:08

Have you tried using the Time Signature Tool (the 4/4 icon in the Toolbar) rather than other forms of changing the Time Signature?

Crisancti Macazo Posted March 11, 2020 15:10

yes I did numerous times already but won't work either

J ADRIAN VERKOUTEREN Edited March 11, 2020 15:25

This is what works for me. Hope you can find a solution to your situation, either through poking around or by contacting Finale Support at

https://makemusic.zendesk.com/hc/en-us/requests/new

Crisancti Macazo Posted March 11, 2020 15:29

I tried that one too but it does not work now as well.

Crisancti Macazo Posted March 11, 2020 15:30

thank you for your time Adrian, hopefully the support team will get back to me soon..

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