Does it work correctly in other documents? Have you restarted the computer?

Yes, other documents can be opened without problems. Could you open the attached document I sent?

and yes, I restarted my computer many times

Is there a way for us to speed up your conversation?

What attached document? The forum does not allow posting Finale docs.

Have you opened a support ticket? Use the Submit a Request link at the top of the page.

You can email it to me at wawoodman at aol dot com.

Hi Mike, I am sorry, I thought you are responding to my ticket. So I did submit a request to a support team about 2 days ago and did not yet receive any information from them. To that request I attached my file. I don't know why it takes them so long, but I did receive an automatic confirmation of my case. 

If you are willing to help, I am going to send you my file. See what can be done. Lets continue via email. 

The speed of response from Finale Support may be related, not only to the effects of the virus limiting their access to tools at their office, but also to this week containing both Passover and Good Friday/Easter celebrations.

If Mike R has offered his help, he is a reliable and generous resource.

Hi Adrian, are you from technical support? Just letting you know that nobody yet got in touch with me, but weirdly I received from them a request asking "How would I rate the support I received". If you, or Make has a way to get in touch with technical support, please remind them about me (request # 259773) Thank you! 

Adrian is a user, just like me. Send them another request, referencing the first number.

Igor, have you checked your trash and spam, to see if a message went astray?

Thanks for the idea

I am not from tech support, but I am not a user just like Mike R.

My woodworking is pitiful, and no one wants to hear me sing barbershop! :-)

This is frustrating. It has been more than a week since I submitted my first ticket to the tech support and none replayed to me. I don't know what to do. They can't be reached by phone. Doesn't anyone know how I can get in touch with Finale in more efficient way?  

Did you send Mike R the file? What did he say?

(I cannot answer for MM's lack of response; their support folks--in normal times--have always been very responsive when I have asked them something.)

I couldn’t open it, either, from his original or backup copy.