The fact that there is so much help needed on something so incredibly basic as tempo should indicate that for Finale to continue to exist, they must begin either merging with DAW's like Pro Tools (that can print out scores) or vastly improve the user experience bc problems that persist with Finale are not professional. You advertise professionalism but the software is deeply antiquated. I personally have already begun phasing Finale out of my work life and my decision to do so has not affected it in the negative. However, every time I go back to it, I am reminded that I must continue to leave it in the past. I feel you owe it to your customers to apologize and fix these errors or scrap the whole thing so that they too can begin the adjustment into learning a new software.