Kent Savage commented,
MIKE HALLORAN You make assumptions and talk down to people - it's not helpful! Everything you mentioned was done with Support and yes, OS and Finale were at the current versions at the time of t...
Kent Savage commented,
Dude - 2-3 months ago is when I started the support ticket. Don't talk down to me. I am an accomplished programmer so I do know a thing or two. I am also a trained musician in case you want to g...
Kent Savage commented,
Well, the last time I used support (just 2-3 months ago), it was for a bug, pure and simple. If using the "Delete" key on a Mac running Sonoma (all up to date) to delete a note or notes in a layer...
Kent Savage created a post,
In general, Finale support folks fail to realize that sometimes users just find bugs relative to OS or specific to Finale that should be addressed. To get their attention, one must enter a support...
Kent Savage created a post,
It would be helpful if a different lyrics window could be used for each staff. This is particularly an issue in a through-composed choral work where the lyrics for each part just muddle altogether...
Kent Savage commented,
I may be mistaken but I do not believe any of the templates were noticeably changed with the new version from v. 26. There doesn't seem to be much interest on the developers part of doing a whole ...
Kent Savage commented,
It occurs when you've submitted a ticket, had a response from Support, reply to that response and then Support doesn't respond again for at least a few days. After that, every 3-4 days, a new e-ma...
Kent Savage created a post,
Please fix your zendesk system so that users stop getting e-mails about "awaiting your reply" when they have replied numerous times. Furthermore, it would be nice to have some sort of feedback aft...
Kent Savage created a post,
Expressions are challenging in many ways but editing them and saving the edits as a library seem rarely successful in my experience. For example, all dynamic expressions are set to velocity with v...
Kent Savage commented,
Literally no feedback from developers as to when they will correct the issues with CPO so that it functions like a true pipe organ. Also requested info from them about how to best integrate a 3rd ...