Finale & Garritan Product Specialist | Windows 10/Mac OS X 10.13 | Finale 2012 - Finale v25.4.1
Hi Libby, Is this still happening? If so, there may be an issue with the serial number info on your account. If this is still happening, go ahead and use the Submit a request link at the top of t...
No problem, Nanette. Glad to hear this helped!
Hi Arthur, Is the whole piece in 4/4? Either way, you may want to try creating a new blank document with the Setup Wizard (File > New > Document With Setup Wizard) that has the same instruments, ...
Okay! Fortunately, we can still get this sorted. One of our CS agents can definitely help you remove the older authorization. To contact them, use the Submit a request link above. Be sure to includ...
Hi Mike, If you still have access to the Windows XP computer, you can open Finale 2007 (you may have to open it by right-clicking the desktop icon for 2007 and choosing Run as administrator) and...
Hi Kristianna, At first glance, it seems like the program may be missing or having rouble finding a necessary component. You may want to try reinstalling the trial to see if it will take. You can...
No problem, Walter!
Hi Wayne, It sounds like you are running into a known issue with the 2014.5 versions of our products on Sierra. You can find more information about this issue here: Finale products and macOS 10.1...
One of our agents is on the case. Hoping to get this one solved for you ASAP!
Hi Walter, Mike's got it right! To stay updated when more information concerning this issue is available, click the Follow button at the bottom of this knowledge base article: Needing to register...