Finale 27.4,1, SmartScorePro 64, All of the Garritan Libraries, NotePerformer 5.0.1, 10TB other VIs ... 2023 M2 Mac Studio Ultra 192GB RAM, 8TB, macOS Sequoia 15.7.2 / Tahoe 26.1; Overture 5. Notion 6, Dorico Pro 6, MuseScore 4.5.x, Encore 5.0.7 over Mojave—2012 MBP, DP11, Logic Pro, BIAB Audiophile 2025… Conductor, Singer, Arranger, Composer (former bassist), Retired ASCAP. 40+ years experience solving Mac problems; spent years in Windows and UNIX support
There is no phone support but you should use the Submit a request link at the top of the page to get MM Support directly involved. Please tell us what happens (none of us here are MM employees)
Did you reboot?
It's telling you to reinstall Finale. It doesn't hurt anything to do so. Download from your MM User account and re-run the installer.
Three suggestions: 1. Try a different browser. I used to use Opera for files that were tricky to download successfully. 2. Wait till after business hours (off-peak hours). We're all sharing interne...
Good that you have a solution. If you do need to use MusicXML, have everybody download the latest Dolet plugin. This updates Finale 2009–2014.5 to MusicXML 3.1 and makes everybody's lives easier....
We need to know more. If a reboot doesn't fix you up, try a Safe Boot. This works a lot of the time. BTW, contrary to the following support doc, most non-Apple apps do not work in Safe Mode so I do...
Good. I was hoping that's what it was. This has been around in varying degrees since Sierra and tightened up in each subsequent OS release. A couple of my apps did the exact same thing with alrea...
Did you try reinstalling them? You’ll likely have to do a Time Machine Restore if you can’t reload the plugins.
Use the Submit a request link at the top of the page. Support has officially ended for 2014, however.
Let me be clear about the Help files. They used to be online so that I could give a link to a page or even quote it. Apparently, that is not the case except for 26. I'm hoping it's a glitch and n...