Finale & Garritan Product Specialist | Windows 10/Mac OS X 10.13 | Finale 2012 - Finale v25.4.1
Hi Michele, This definitely sounds like odd behavior with the program and something that i would like to take a closer look at. I will go ahead and open a support ticket for you so we can address...
Hi Robby, This sounds like something we can definitely help diagnose - it certainly does seem like odd behavior. I will go ahead and open a support ticket for you in our system to gather some dia...
We have seen this error occur occasionally when Finale conflicts with a device connected to your Windows computer (usually either printing or audio) upon trying to launch. We have a knowledge base...
Hi Paul, I took a look at your support ticket in our system, and it looks like you were on the right track for clearing preferences, but I do want to confirm that this occurred since it could ver...
Hi Kathryn, Out of curiosity, do you happen to have any anti-virus software installed, perhaps Webroot? If so, there is an option called Secure Keyboard (in Webroot) that can conflict with Finale...
Hi David, I am curious, on which version of the Windows operating system are you attempting to install Finale v.25? There is a chance that this may have to do with compatibility. Finale v.25 is c...
Hey All, We've discovered that a recent Windows security update causes problems with applications that try to print multiple jobs simultaneously like Finale does. For more information and a possi...
Hi Cees, Thanks for posting! Have you tried resetting Finale's preferences yet? I have verified that this is working in v25 on my Mac, so you may wish to try resetting Finale's preferences to s...
Hi John, I am curious, if you save another version of the file (for testing purposes, File > Save As), move the Garritan Instruments for Finale to the top of your sound map priority list (MIDI/Audi...
Hello, Thank you for the head’s up! This was, admittedly, an oversight on our part. When we went to post to our online forums we had some issues with admin privileges for posting the announcement p...