Finale Technical Support Has Ended

As of Tuesday, August 26th, 2025, we're no longer accepting new technical support requests.
Browse available support resources here.

You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.

Posted on April 25, 2017

 

Recently an update to some rules in the Webroot software has mistakenly tagged safe applications (including Finale) and core system files as malicious. We can assure you that Finale is a safe application and is safe to continue to use.

 

Webroot has acknowledge the error and has some workarounds for their users. You can read their latest statement here: https://community.webroot.com/t5/Announcements/Webroot-False-Positive-Update-April-25/td-p/290577.

 

If reinstalling Finale does not get around the issue, please check the forum post above from Webroot to investigate their workarounds for this issue.