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Finale Technical Support Has Ended
Help is available via written support resources and online communities, such as user forums and social media groups.
Browse available support resources here.

You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.

There is an incorrect setting in Human Playback Preferences which prevents Jazz KS mutes from working in Finale 2010-2014.5. To correct this, follow these steps:

  1. Open a document that uses the JABB 3 library.
  2. From the MIDI/Audio menu, go to Human Playback, and click Human Playback Preferences.
  3. Expand the Garritan: Jazz, Big Band & Marching Band category under Instrument Techniques and Effects.
  4. Double click the Brass: Cup Mute technique.
  5. Under the Apply Only section, keep the filter as is, but change the text in the text field to "Garritan" (without quotes).
  6. Repeat steps 4 and 5 for the remaining two mute techniques.
  7. Click Save and Close.

The mute key switches should now trigger properly.

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