This article applies to users of Windows 7. For all other Windows operating systems, please contact MakeMusic Customer Success.




In the event that this error occurs upon launching your version of Finale v25, your computer is missing an important Windows update that Finale needs in order to run. Please follow the steps below to acquire this update...


  1. Close Finale and any other open programs; this web browser can remain open.
  2. Use this link to get the download of this standalone update from Microsoft.
  3. Run the downloaded update's installer.
  4. Restart your computer.
  5. Relaunch Finale.

If you are still receiving this error after installing the update, please contact MakeMusic Customer Success.