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Wan Chang Edited
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I've transferred to a new Mac (sierra) yesterday, and just finished DEauthorizing finale on my previous Mac. However, on my new computer when I try for authorization, a popup still appears stating how the maximum number of authorizations allowed for this license are currently in use.

Unfortunately, since I need to use Finale by Sunday afternoon tomorrow, I just found out the problem today, and call support is only available Monday-Friday, I won't be able to get call support. What is the best way to fix this problem?

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MIKE HALLORAN Edited
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Wan Chang Posted
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No, unfortunately, that does not work. I am able to access the Manage Authorizations page, and it states that 1 authorization is available. However, in the finale app, when I go through the authorization process, this message pops up after clicking "Next" in the finale User survey section: 

Error Message from Authorization Server: Unable to locate serial number on file.

This is preventing me from Authorization.

Also, I've tried calling the MakeMusic number, but for some reason there is no phone line for finale support, and they refer me (in a recording) back to this website.

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J ADRIAN VERKOUTEREN Edited
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If you have not already, use the "Submit a request" link at the top of this page instead of a phone call. Briefly summarize your difficulty and then (if you want) link back to the address of this thread so Support Experts at MM can help.

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MIKE HALLORAN Edited
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There are some old threads that show temporarily disabling antivirus or other port blocking software will often fix this. 

 

If your computer can't talk to the license server, you will not be able to authorize.

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