This is not the first time this has happened. Finale out of the blue loses it authorization and now I have a program that I can't use. What is more frustrating, I can't find a number to contact support. It is Sunday as well, so I guess I will take the day off or go back to 2014. Does anyone know the fix for this so it doesn't keep happening.
Know this is a hassle, but can you load the demo and use it until you can reach MM to have your authorization fixed?
Contact support by leaving a message at the "Submit a request" link at the top of this page. I have found that to be the fastest way to get in touch (although of course they do not generally work weekends).
Hi Garry,
Thanks for posting!
It goes without saying that this is frustrating. This is a problem with current versions of Finale v25 that affects some Windows 10 users. Due the way Finale v25 was set up to handle authorization, certain Windows 10 configurations can cause Finale's authorization to slip. Our developers are working hard to get this one fixed; however, in the meantime, our Customer Success team can get you set up with a temporary workaround. It won't stop the authorization from slipping, but it will help you not get stuck being unable to save.
If you would like to investigate getting this temporary workaround setup, please submit a support ticket using the Submit a request link at the top of this page.
To be kept up-to-date on the information surrounding this issue, please visit this knowledge base article and click the Follow button at the bottom of the article.
Hope this information helps!
Please sign in to leave a comment.
4 comments
Date Votes