Even though you see the green cursor, the sound is not working. It is probably do to an incorrect setting in the Midi driver set-up. Can you go check and get back?

Another explanation could be that some other running audio program has grabbed exclusive control of your sound card.

Unfortunately, multiple app and driver conflicts can be hard to resolve especially in Windows.

It's only hard if Finale is involved. I have never had issue one if Finale wasn't involved.

That’s funny, Ernie. Many apps, many, many user boards report such issues.

This was a problem back when I was doing Windows tech support, too.

To the OP, without knowing what other drivers you have installed including games, this might be difficult to resolve. I will suggest that you reinstall Finale so that it is the last app. If a path issue, this may fix it.

While responding to irrelevant nonsense, I overlooked the elephant in the room. My apologies.

Any audio app acting in this matter is usually a symptom of not enough free RAM with the normal cause being a memory leak. This can be caused by any app, a web page, plug-in or a few other things.

Reboot. If necessary, force-quit Finale or force a shutdown first. Of you had to force a shut down, reboot twice. If the problem goes away, let us know. If not, try a reinstall per my earlier suggestion.

Mike

I don't know man. I have several other sound generating programs and they all seem to work with out issue. They seem to set themselves up and just work.  If one doesn't it will be Finale.

Ableton Live, Kontakt 7, Musescore 4, Native Access, Smart Scan Pro, BBC Symphony player and more.

I am not real computer savvy like some of you guys are. I only know what happens here. 

Another explanation could be that some other running audio program has grabbed exclusive control of your sound card.

I have seen this but it is usually Finale that causes trouble not the other programs grabbing the sound card. On my new machine, I have the same brand sound card and I set Finale up exactly the same way as it was on the old crashed Dell and Finale won't let other software use the sound card. It used to on the old machine but no not now. And, yes, before you ask Windows is also set up exactly like it was on the old Dell. All other sound programs will share. It is Windows 11, though, old Dell was 10.

Sorry I took so long to respond! At this point, the green cursor moves correctly, so I think restarting/reinstalling solved at least half of the problem. Although the audio still does not work, it mirrors the issue that's being tracked in this thread, so I'll track that thread instead: https://makemusic.zendesk.com/hc/en-us/community/posts/360033362454-Playback-appears-to-be-working-but-there-s-no-sound.

Thank you!