I can't install a newly purchased version: Finale 2016, v25. I get the following message: This program can only be installed on versions of Windows designed for the following processor architectures: x64.
I am curious, on which version of the Windows operating system are you attempting to install Finale v.25? There is a chance that this may have to do with compatibility. Finale v.25 is compatible with Windows 7 - 10.
I can't complete the download of my upgrade from 2012. I can't find any number other than my original Serial number that I used for the past 30 years. Give me a break here. It's become beyond ludicrous that I can't speak to a human being to assist me. 30 years, Can't I get some consideration. I have tried several ways to reach Make Music (Finale) to no avail. If someone knows how to reach them so I can get some assistance, I would appreciate it.
I want to let you know that we removed your email address information from your post for your security. If you wouldn't mind in the future, please avoid posting personal information (serial numbers, email addresses, phone numbers, etc.) to the public forum.
I took on your case and you should be seeing an email from me in the near future! I look forward to resolving this case for you.
The download sequence has no effect. You are allowed two installations—if you have already used both, you can't authorize your new computer without deactivating the license on one of the old ones.
If you are no longer going to run Finale on the old one, fire it up and deactivate the license while connected to the internet. Do that first if you have already used both installations, otherwise, it won't affect the second.