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I installed Sierra a few days ago and Audio MIDI Setup hasn’t worked since. Of course this means I can’t use my keyboard to enter notes.
I see a few similar complaints when searching the web - and I’m surprised there isn’t more.
 
iMac Sierra &  Finale 25
 

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>I’m surprised there isn’t more<

 

It might not be affecting many people. I am not having issues with it and no one on the other user groups where I post has mentioned it. AudioMidi Setup is one of those apps that Apple tinkers with, however.

 

Since it's an Apple issue, go to the support pages and request a call. When you list a new OS install as your reason, it's free. You have to click through a few pages but start here and you'll find it.

https://support.apple.com/contact

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Thanks Mike - I'm on the phone with Apple and it took some time to assure them it wasn't a Finale problem - but an Apple Audio MIDI Setup utility problem. I don't think these techs ever dealt with this utility before. I've used my keyboard with three other computers and every OS since 2009 - it's only when I installed Sierra that Audio MIDI Setup stopped recognizing my keyboard.

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What keyboard are you using? 

 

Sierra has changed support for some Bluetooth hardware. It could be something as simple as getting a newer keyboard or a BT dongle that works.

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Knowledge = problem better understood.

I use a Roland RD-700GX

The problem seems to be with the Roland driver - Somehow, I was lead to believe that a driver wasn't needed with Audio MIDI Setup.

Below you’ll find a list of compatibility news related to mac OS 10.12 Sierra. They will continue to update this list with the most recent information as soon as they learn of it. If you don’t see your software or hardware here, check back in a short while to see if it’s been added.

http://www.sweetwater.com/sweetcare/articles/sierra-mac-os-10-12-compatibility-information/

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>Somehow, I was lead to believe that a driver wasn't needed with Audio MIDI Setup.<

Only those that claim to be Class Compliant over USB. Many keyboards are but they are limited to the functionality supported by the spec. Others are but have additional functionality that requires drivers while others require drivers in all circumstances.

 

Same with audio interfaces. Class Compliant devices are limited to two channels—any more requires a driver.

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Hello Andrew,

I also installed Sierra last week and downloaded Finale 25 with similar consequences. My computer is not under warranty so I will need to pay to contact Apple. Did you have any success other than this option?

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Read my earlier post concerning Apple OS updates. 

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