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After working many years with Finale 2012 I had to upgrade my computer and so the version of Finale needs to be a new version too.

I downloaded the trial version and after realizing the many uncorrected bugs and problems where I already have my workarounds, I discovered that my printout, with the same laser printer I had never problems with, has no solid black, it prints a kind of like grid, with many white dots. 
I tried many hours, days, all kinds of solutions, I had a long conversation with the Make Music help guys, of course I tried everything they suggested starting with firmware update to the smallest print dialogue change; nothing helped. Also, the pdf version takes this behave with, only if I export with graphics tool it is a bit better, well, maybe just a bit more blurry.
No other docs have this problem, and I tried also with another computer with different OS, the same thing and that makes me believe that this must be a Finale problem.

iMac newest, OS 10.14.2 Samsung laser printer, Finale v26

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Yes. Print to PDF is greyscale, not true black, in Finale 25 and 26 on the Mac. Not only is this known but you will find many threads on this over the last 2+ years. Laser printers especially differ in output quality with some Brother models having output best described as unusable. Most inkjets print very dark grey and some users can't really see the difference.

 

MakeMusic has never explained why they did this. Again, many threads and many, many posts...

 

Anyway, there is a workaround. Use the Graphics menu. Select Tools/Graphics/Export Pages, then PDF. This will give you true black and should print fine on your laser printer.

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Unfortunately the pdf export with Graphics tool makes the printer to print less than 100%. Of course I can resize, but isn’t a bit odd if I have to tell my clients to do that?

By the way, Make Music help wrote that they don’t know of any grayscale, and if they print my pdf it is true black.
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… Unfortunately the pdf export with Graphics tool makes the printer to print less than 100% …

 

What program are you using to print PDFs? - perhaps Adobe Reader?

Take a look in the Print dialog.

You might find an option to print at Actual Size.

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>By the way, Make Music help wrote that they don’t know of any grayscale, and if they print my pdf it is true black.<

 

Well, there’s a serious disconnect somewhere. If you enter the terms PDF Mac in the search box, you will see 137 references including 6 pages under Community (this) going back over two years.

 

Someone at MakeMusic must know that if you generate a pdf file from the Print menu on a Mac, in 25 or 26, it is greyscale. That is the explanation for your white dots. There are many, many discussions on how to use Graphics to generate true black. Please read some of them.

 

 

 

 

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This is from Make Music help:

"I was able to verify that there hasn't been nor is a setting in Finale that creates this gray scale style with white dots"

and:

"Thank you for the PDF. We printed it out on our end, and it printed in true black and white."

by the way, print directly from Finale looks the same as pdf

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Your printer driver is making the white dots. There is a user with a Brother Laser who’s output is far worse than yours—perhaps he’ll see this and chime in. Ink jets seem to print very dark grey. I’ve already written this.

 

Read the many other threads on this issue. Point MM support to them. Someone saying that you don’t have a problem doesn’t make it go away, does it?

 

If you read those threads, you’ll see the file size from the Print menu is much larger than the Graphics menu. This is because of the grey vs black issue. This is a concern for many users—Not I since Graphics/Export is how I generate files that I email.

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Thanks Mike!

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Nandor,

 

The results that you are getting here are because of how the Brother printer's driver is rendering the RGB information of the Finale exported PDF document. This is a problem in Finale because the RGB information generated is not correct, which gives the poor results. In your case the resulting output prints a dotted image because the driver is trying to create the grey shade of black as a way of compensating for this. Other printer drivers will interpret and print this as grey when they have the ability to do so. 

 

As Mike had mentioned the work around for this is to use the Graphics tool and Export Pages. This will export a true black image that has the correct RGB settings and you will get a better printout from your Brother printer.

 

This is an issue that we can replicate and is definitely something that we will be evaluating further as part of the development of the program. If other users are also seeing different results because of the print to PDF results on Mac, definitely let us know about this so that we can gather as much information as possible about this.

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