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Jaewon Lee Posted
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Hello,

I am using Finale 25 on Windows 10. 

Finale keeps crashing when I try to play a piece using Human Playback with the message 'Finale encountered an error and will shut down'.

It crashes at 73% while 'processing hairpins'.

This only occurs on a particular file, others work fine. 

Without HP playback does not crash.

I am wondering what I should do to fix this. 

Thanks a lot!

 

John

 

 

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MIKE ROSEN Posted
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Export as XML, and import it back in. That seems to fix a lot. You could also try Clear Selected Items > MIDI Data.

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Jaewon Lee Posted
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Hi Mike,

When importing the XML file back in these two error messages pop up a couple of times.

 

after the errors, it does playback without crashing, but all VST Instruments are deselected so no sound. furthermore cross staves and other notes aren't imported correctly; to fix them all and to manually select all instruments would take too much time:

 

Clearing MIDI data does not work either..I have requested tech support at makemusic zendesk but still no reply. 

Do you have any other possible solutions?

Thanks.

 

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MIKE HALLORAN Posted
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Finale 25.4 added MusicXML 3.1 functionality. I recommend reading about it in the help files and trying again.

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Shawn Scanlan Posted
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This has been happening to me lately. Exporting to MusicXML and importing does indeed fix the problem. It makes a cosmetic mess of some things --- all of which can be fixed without too much trouble -- but it does mitigate the crash.

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