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I installed Finale v27 on a new Windows 10 laptop and when opening any of the included .musx files to test audio playback, I get no sound. I have tried a variation of different settings including MIDI thru and VST. Setting the MIDI Out to SmartMusic SoftSynth or the default makes no difference either.

I also installed an older version I had (Finale PrintMusic 2014) and encounter basically the same, with the exception that VST seems to work but sounds robotic. In desperation I installed PrintMusic 2011 and that one works with the default MIDI settings. What's going on that the newer versions don't seem to be working?

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You don't mention the ScoreManager, where sounds can defined for the various midi channels and staves.

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Since you installed the new version of Finale, have you checked your MIDI/Audio > Device Setup > Audio Setup. I find a new version sometimes resets it, so I try to check that it has been set to DirectSound, which is what works best for me.

 

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This worked! You are a life saver!!

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Ditto here, THANK YOU! 

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I am glad my year-old post could be of help.

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