Hi Rohan, I do apologize about the delay you are experiencing with your support case. We have been experiencing an extremely large volume of contacts recently and this has up backed up beyond our...
Hi Sakef, It sounds like your issue does not involve the incoming MIDI velocity data or the velocity curve in the CFX itself. Rather this sounds like a relative volume issue where the CFX is qui...
Hi Hjalmar, The end user license agreement for the Garritan CFX Concert Grand allows you to have this installed and activated on two computers that you own. Sharing the license with a friend (or ...
Hi Frank, I saw that you submitted a case with us, so I will follow-up with you through that.
Hi Garry, Thanks for reaching out to us about this. I will create a ticket for you in our case system and respond to you directly. That will speed up the process here and get you up and running f...
Article updated on 6/16/2020.
Hi Lee, Thanks for your interest in the CFX Concert Grand! Yes, the software does come as a download and you can install the samples on an external drive to avoid taking up too much space on your...
Brooke, that is great to hear! We typically do not send out emails about updates, but you can make sure that Automatically Check for Updates is selected under the Help and you be notified in-app wh...
Hi Brooke, You are correct that there was a bit of speed difference in the v26.2 release for Windows users from the previous release. This is something that we addressed in the v26.2.2 hotfix rel...
Hi Marshall, From your crash report here, I can see that the crash is from Finale not connecting with the Documents folder. There can be several reasons for this. I saw that you submitted a suppo...