Chad Mathis (he/him/his)

1. Finale Knowledge Base
2. Frequently Asked Questions
3. Finale Sunset FAQ

Updated 7/2/2026: Crossgrades to Dorico Pro will be available from MakeMusic through July 23, 2026. Effective July 24, 2026: Crossgrades to Dorico Pro will be available directly from Dorico's par...

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1. Finale Knowledge Base
2. Frequently Asked Questions
3. What Happens Now That Finale Technical Support Has Ended?

Updated 7/2/2026: MakeMusic will offer the Dorico Pro crossgrade from our store through July 23, 2026. Effective July 24, 2026, Dorico Pro crossgrades will be available through Dorico's parent co...

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1. Comunidad
2. Finale - Problems & Questions
3. Help in getting Finale to load on windows

Hello Mark, This is Chad from MakeMusic Customer Support. Thanks for posting on our community user forum! Since this is a publicly-visible site, I've redacted the personal contact information from ...

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1. Comunidad
2. Finale - Problems & Questions
3. Dorico has no HyperScribe!

Hi Craig, This is Chad from MakeMusic Customer Support. I've opened a support ticket with you so I can email you directly. Please be on the lookout for an email from me shortly.

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1. Finale Knowledge Base
2. Frequently Asked Questions
3. Finale Sunset FAQ

Updated article with the public release date for Sequoia (September 16, 2024) and a link to instructions for disabling automatic macOS updates: https://makemusic.zendesk.com/hc/en-us/articles/26336...

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1. Finale Knowledge Base
2. Sales & Product Information
3. macOS 15 Sequoia and Finale Notation Products

Updated article with the public release date for Sequoia (September 16, 2024) and a link to instructions for disabling automatic macOS updates: https://makemusic.zendesk.com/hc/en-us/articles/26336...

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1. Finale Knowledge Base
2. Frequently Asked Questions
3. Finale Sunset FAQ

Updated information for Finale Site License holders: Schools and organizations that own a multi-user Finale Site License are advised to email the Steinberg Sales Team at edu@steinberg.de to reques...

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1. Finale Knowledge Base
2. Frequently Asked Questions
3. Finale Sunset FAQ

New FAQ item added: Will I keep my Finale license if I crossgrade to Dorico Pro? Yes! When you crossgrade to Dorico Pro, you will also keep your registered Finale license on your MakeMusic account.

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1. Finale Knowledge Base
2. Frequently Asked Questions
3. Finale Sunset FAQ

Earlier this week, we announced the end of development on Finale. Based on your feedback, we have these important updates to our original announcement: Finale authorization will remain available in...

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1. Finale Knowledge Base
2. Crashing & Performance
3. [RESOLVED] Font Display/Printing Issues on macOS Sonoma

With Apple's release of macOS 14.2 update to Sonoma on December 11, 2023, this issue has been resolved. Sonoma users encountering this issue are encouraged to install this OS update.

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