Finale Technical Support Has Ended

As of Tuesday, August 26th, 2025, we're no longer accepting new technical support requests.
Browse available support resources here.

You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.

Certain wind instruments in the Garritan libraries (such as the Garritan Instruments for Finale and Garritan Jazz and Big Band 3) can sound cut-off during swing playback. You can fix this behavior by deselecting Enhanced Jazz Feel Using Automatic Tonguing in your Human Playback Preferences (MIDI/Audio > Human Playback > Human Playback Preferences...). Turning_Off_Enhanced_Tonguing_in_Human_Playback_Preferences.png

This is limited to the Garritan Instruments for Finale so you can also select the SmartMusic SoftSynth instruments under the Device column of your ScoreManager (Window > ScoreManager) for better performance as well. Selecting_SmartMusic_SoftSynths_in_the_ScoreManager.png