In the event that you see this error, it means that Finale is looking for a VST/AU plug-in that a document is trying to use, but cannot be found for some reason. The steps below will take you through a set of steps to make sure that everything is configured properly.

 

In most cases, the requested VST/AU plug-in that cannot be found is the ARIA Player (used for the Garritan instrument libraries). If you are seeing this issue in relation with a third party VST library, please check out this knowledge base article instead to make sure that your third party library is configured properly for use with Finale.

 

The steps below will help you resolve any configuration or installation issues that could cause ARIA Player to not appear in Finale.

 

 

 

First and foremost, please make sure that you have installed the latest version of the ARIA Player. You can download the installer for ARIA Player 1.872 from this link. After the installer has downloaded, close any open programs (except for this browser) and run the installer. After you have installed ARIA Player 1.872, please relaunch Finale and test for the error message.

 

If you still see the error, please try the steps below.

  1. Choose MIDI/Audio > Device Setup > Rescan for VST Plug-ins.
  2. Restart your computer.
  3. Relaunch Finale.

If the issue persists, please follow these final steps to manually point Finale to the correct directory.

  1. Open Finale (if it is not open already).
  2. Choose MIDI/Audio > Device Setup > Manage VST Plug-in Directories.
  3. In the VST Plug-in Directories dialog box click the Add button.
  4. Expand the Computer (Windows 7) or This PC (Windows 8 & 10) section.
  5. Expand the C:\ drive.
  6. Expand the Program Files section.
  7. Expand the Common Files section.
  8. Expand the VST2 section.
  9. Click the Garritan folder once so it is selected.
  10. Click the OK button.
  11. Click Close.
  12. Restart Finale to see if the issue has been rectified.

 

 

First and foremost, please make sure that you have installed the latest version of the ARIA Player. You can download the installer for ARIA Player 1.872 from this link. After the installer has downloaded, close any open programs (except for this browser) and run the installer. After you have installed ARIA Player 1.872, please relaunch Finale and test for the error message.

 

If you still see the error, please try the steps below.

  1. Choose MIDI/Audio > Device Setup > Rescan for VST Plug-ins.
  2. Restart your computer.
  3. Relaunch Finale.

If the issue persists, please follow these final steps to manually point Finale to the correct directory.

  1. Open Finale (if it is not open already).
  2. Choose MIDI/Audio > Device Setup > Manage VST Plug-in Directories.
  3. In the VST Plug-in Directories dialog box click the Add button.
  4. Expand the Computer (Windows 7) or This PC (Windows 8 & 10) section.
  5. Expand the C:\ drive.
  6. Expand the Users section.
  7. Expand the section with your computer account user name on it.
  8. Expand the AppData* section.
  9. Expand the Roaming section.
  10. Expand the MakeMusic section.
  11. Expand the Finale [your version number] section.
  12. Click the VST Support folder once so it is selected.
  13. Click the OK button.
  14. Click Close.
  15. Restart Finale to see if the issue has been rectified.

*AppData is a hidden folder. To access this folder, press the Windows key once to open the Start menu, type "Folder Options", choose Folder Options (Windows 8 & 10) or File Explorer Options (Windows 7). When the File Explorer Options window appears, click the View tab, and then in the Hidden files and folders section, choose the Show hidden files, folders, and drives option. After doing so, you may have to reopen the Manage VST Plug-in Directories dialog box using step 2.

 

 

First and foremost, please make sure that you have installed the latest version of the ARIA Player. You can download the installer for ARIA Player 1.872 from this link. After the installer has downloaded, close any open programs (except for this browser) and run the installer. After you have installed ARIA Player 1.872, please relaunch Finale and test for the error message.

 

If updating the ARIA Player does not resolve the issue, it is possible that some files have become corrupted. Make sure Finale is closed, then navigate to the following folder on your computer:

 

Windows XP: C:\Documents and Settings\[your user account]\Application Data*\MakeMusic\Finale [your Finale version number]\VST Support

Windows Vista/7/8/10: C:\Users\[you user account]\AppData*\Roaming\MakeMusic\Finale [your Finale version number]\VST Support

 

*This is a hidden folder. To show hidden files and folders, go to the Explorer's Tools Menu (XP) or the Organize Menu (Vista/7/8/10), Folder and Search Options, the View tab, and select the "Show hidden files and folders" option.

 

Look through the list of plugins here. Delete the three files listed below and empty the Recycle Bin:

 

FinaleVST_Validated.txt

FinaleVST-Ignore.txt (if present)

FinaleVST_Loadcrumb.txt.

 

Launch Finale again and the files will be regenerated afresh. Try creating a new file with the Setup Wizard using the Garritan Instruments for Finale sound library to see if the error has disappeared.

 

 

Mac

 

 

In most cases, simply running the installer for the ARIA Player once again is enough to refresh the plug-in component.

  1. Close any open programs. This web browser can remain open.
  2. Click the Finder icon on your applications dock.
  3. Click (in the Finder program toolbar) Go > Go To Folder.
  4. Type in the following directory...

/Library/Audio/Plug-ins/Components

  1. Locate the "ARIA Player AU.component" file and move it to the Trash.
  2. Click here to download ARIA Player 1.872 for Mac. You may be asked to log into your MakeMusic account. If you are not taken to a download page after logging in, click that link again.
  3. Open your Downloads folder and run the downloaded installer, "MAC_ARIA_Player_v.1872.pkg".
  4. Restart your computer; restart Finale and test to see if the issue is resolved.

If this does not work, follow these steps to manually move in the plug-in component.

  1. Close any open programs. This web browser can remain open.
  2. Click the Finder icon on your applications dock.
  3. Click (in the Finder program toolbar) Go > Go To Folder.
  4. Type in the following directory...

/Library/Audio/Plug-ins/Components

  1. Locate the "ARIA Player AU.component" file and move it to the Trash. Keep this Components folder window open.
  2. Download the "ARIA Player AU.component.zip" file attached to the bottom of this article. Place it on your desktop.
  3. Double-click the "ARIA Player AU.component.zip" file to extract it. A file called "ARIA Player AU.component" will appear on your desktop.
  4. Move the "ARIA Player AU.component" file into the Components folder from which you removed the older component file.
  5. Restart your computer and relaunch Finale.

 

 

In most cases, simply running the installer for the ARIA Player once again is enough to refresh the plug-in component.

  1. Close any open programs. This web browser can remain open.
  2. Click the Finder icon on your applications dock.
  3. Click (in the Finder program toolbar) Go > Go To Folder.
  4. Type in the following directory...

/Library/Audio/Plug-ins/Components

  1. Locate the "ARIA Player AU.component" file and move it to the Trash.
  2. Click here to download ARIA Player 1.872 for Mac. You may be asked to log into your MakeMusic account. If you are not taken to a download page after logging in, click that link again.
  3. Open your Downloads folder and run the downloaded installer, "MAC_ARIA_Player_v.1872.pkg".
  4. Restart your computer; restart Finale and test to see if the issue is resolved.

If this does not work, follow these steps to manually move in the plug-in component.

  1. Close any open programs. This web browser can remain open.
  2. Click the Finder icon on your applications dock.
  3. Click (in the Finder program toolbar) Go > Go To Folder.
  4. Type in the following directory...

/Library/Audio/Plug-ins/Components

  1. Locate the "ARIA Player AU.component" file and move it to the Trash. Keep this Components folder window open.
  2. Download the "ARIA Player AU.component.zip" file attached to the bottom of this article. Place it on your desktop.
  3. Double-click the "ARIA Player AU.component.zip" file to extract it. A file called "ARIA Player AU.component" will appear on your desktop.
  4. Move the "ARIA Player AU.component" file into the Components folder from which you removed the older component file.
  5. Restart your computer and relaunch Finale.