Your computer's manufacturer is the best source for help in updating your sound card driver software. Their websites will usually have useful information about this software and compatibility with your specific computer. Visit the support website for your computer manufacturer and search for your computer model. Download and install any update pertaining to audio or sound. Once installed, reboot your computer to see if your issue has been resolved.

Here is some general advice that can get you started if you have been unable to receive assistance from your computer's manufacturer:

  1. Make sure Finale, Media Player, iTunes, or any other sound or music program is not running.
  2. Press the WINDOWS key on your computer keyboard, type "updates", and choose the Check for updates option.
  3. Perform all necessary security, software, and hardware updates. This will take some time, and you might need to restart your computer several times.
  4. After your final system restart, launch Finale and test if your problem has been resolved.
  1. Press the WINDOWS key+R, the Run dialog window opens.
  2. Enter devmgmt.msc, then select OK. The Device Manager appears.
  3. Expand the Sound, video and game controllers information. Right-click on the name of your sound card (you might see "Realtek," "Conexant," or any number of other names).
  4. Choose Update driver
  5. Select Search automatically for updated driver software.
  6. Allow the for the system to search for and then install necessary updates. This may take a few minutes. 
  7. Restart your computer.
  8. Launch Finale and test to see if your issue is resolved.