Your computer's manufacturer is the best source for help in updating your sound card driver software. Their web sites will usually have useful information about this software and compatibility with your specific computer. Visit the support website for your computer manufacturer and search for your computer model. Download and install any update pertaining to audio or sound. Once installed, reboot your computer to see if your issue has been resolved.
Here is some general advice that can get you started if you have been unable to receive assistance from your computer's manufacturer:
- Make sure Finale, Media Player, iTunes, or any other sound or music program is not running.
- Click the WINDOWS key on your computer kayboard, type "updates", and choose the Check for updates option.
- Perform all necessary security, software, and hardware updates. This will take some time, and you might need to restart your computer several times.
- After your final system restart, launch Finale and test if your problem has been resolved.
- Click on the Windows Start menu, click Settings, then Control Panel.
- Click System, choose the Hardware tab, and click Device Manager.
- Expand the Sound, video and game controllers information. Double-click on the name of your sound card (you might see "Realtek," "Conexant", or any number of other names).
- Click on the Driver tab and choose Driver File Details. Write down the the information here as you are looking for the correct updated driver software.
- Visit the website of this sound card manufacturer. In most cases, this will be the manufacturer of your computer.
- Make sure you obtain drivers that match your operating system (Windows XP, Vista, 7, 8, or 10).
- Restart your computer.
- Launch Finale and test to see if your issue is resolved.