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Lothar Ochmann Edited
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I have not been able to access the Finale forum for some time. I get the message: 'You have exceeded the maximum number of login attempts allowed. In addition to your username and password, you must now also solve the CAPTCHA below'. The CAPTCHA does not work either. When I try to register again, various valid email addresses are rejected.

What can I do?
Thanks Lothar

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MIKE ROSEN Posted
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Lothar,

 

Contact tech support by using the Submit a Request tab at the top of the page. Also, please remove your email address, to protect yourself from the spambots!

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J ADRIAN VERKOUTEREN Posted
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Which Finale forum is Lothar referring to? He clearly is accessing this one on zendesk.

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MIKE HALLORAN Posted
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This particular site is having problems these past few days but I’m able to get in after enough tries. I suspect the weather is the culprit but I’ve never encountered a captcha here.

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Lothar Ochmann Edited
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@ Adrian: I meant this forum  https://www.finaleforum.com

@ Mike: My email address is removed now. I will contact the Tech Support for a solution.

Thx to all LO

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MIKE HALLORAN Posted
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To be clear, that site is not affiliated with MakeMusic. Filing a Support request here will not do any good. You will need to contact the administrators of that site.

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J ADRIAN VERKOUTEREN Posted
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Isn't Peter T associated with that forum? He visits here often and should be able to help Lothar.

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PETER THOMSEN Posted
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PETER THOMSEN Posted
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Lothar Ochmann,

 

Scott (= the forum administrator) says:

 

“I would need a username or email to look it up.”

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Lothar Ochmann Posted
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Hi Peter,

my user name is "Lothar Ochmann" for an email I would like to use PM, if possible.

Thank you  LO

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PETER THOMSEN Posted
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Lothar Ochmann,

 

Scott says:

 

“There is nothing wrong with the account. It is active and in good standing. He is probably typing the password incorrectly. Have him use the Forgot your password tool.”

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Lothar Ochmann Posted
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Peter,

My forum access has been reactivated now by a new password.
Thank you very much for your help LO

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