Have any of you sent your file in to MakeMusic, for them to examine? Remember, this is a user forum. We can suggest, but that's all.

Use the Submit a Request link at the top of this page.

I too just hit this problem on MAC 10.12 with Finale v25, using Native Instruments Play for the VST plugin. I copy/pasted from a staff that had a transposing instrument to one that did not. Then, I transposed the passage using diatonic transposition. Now, the notes on the notation are correct, but the passage is playing back  lower than written.

Under the Midi Tool Dragging copies MIDI data is off FYI. I tried using MIdi Tool->Clear on the measure to no effect. 

You can see below that the midi notes are incorrect (the key signature is E major and the staff is Treble)

If I use "Clear All" and re-enter the notes, they sound correctly. If I manually edit the notes the MIDI data remains incorrect and follows the note. For example, If I use Simple Entry on the A, and change it to a B, I'm hearing the wrong note move up a whole step.

Please we need a solution for this! Any help? It's been two years and no solution yet? Just not acceptable. Any clear solution to the bug?

Thank you

Josvi,

Could you describe precisely the difficulty you are encountering? Anything from choosing the wrong clarinet sound to having conflicting sampling settings (44.1K vs 48K playback resolution) could cause a pitch difference, so to deal with what you are experiencing, we need to know exactly what it is.

We are (almost exclusively) just fellow users here, but we do want to help.

Thank you Adrian. Thank you for answering. Please could you tell me then, where can I reach the official Finale team support? 

Thank you!

There is a "Submit a request" link at the top of this screen.

Ok, that's what I thought what was a little confused. Now it's clear.

Thank you so much!

Help!

I do a lot of band transpositions for my pit orchestras. I would like to be able to input notes from a keyboard without dealing with concert pitch (what I will call the old way.) The current way is much more savvy for orchestrators but I do a lot of transpositions and it would make the input go faster if Finale 26 (Catalina/Mac) would not "correct" the notes. 

Ex. When I input the Bb Trumpet score in the key of the Trumpet book - I play the E indicated and then it plays an F# once I finished inputting. I would like it to look like the same note as I am seeing on the page.

Is there any solution that I can employ????

AC

… I play the E indicated and then it plays an F# once I finished inputting …

That sounds like a playback issue.

… I would like it to look like the same note as I am seeing on the page …

That sounds like a layout issue.

Ann-Carol Pence,

I am not sure I understand, but try this:

1) Open your Finale document.

2) Document menu > Display in Concert Pitch

From now on - in this document only! - when you click the Playback button, you will hear the pitches you see.

Hey folks, 

I had a similar problem: brass quartet (tpt, tpt, tb, tu) and every instrument except trumpet 2 was sounding a minor 3rd higher than it should have.

After much reading and no success, I just started a new doc, copied and pasted all the notes and it was fine.

Sheesh. Happy that it's fixed, but wish I new what the issue was. I like Finale, but sometimes I feel like taking it out behind the barn...

I was having pitch problems.   I had tried all of the above solutions and nothing fixed it.  The only thing I didn’t try was using a different keyboard MIDI controller.   So I borrowed a friend’s M-Audio 61 MIDI controller keyboard, hooked it up, and there were no pitch problems. I got rid of my M-Audio Oxygen 61 USB MIDI controller and replaced it with M-Audio Keystation 88 MK. No more problems since. That has been about 4 years ago!

What made me think it might be the keyboard was during playback, the pitch would slide around like someone playing with the pitch wheel. When I  had tried using the different keyboard and there were no more pitch problems and I found the solution. 

Rudy, thank you, thank you thank you! My life will be endlessly easier from now on! New keyboard, problem totally solved!

Mine happened if I stop in the middle of a glissando. Maybe other effects do this too.

Maybe check your mod wheel.

Kevin, 5 years later you've saved me with your comment. Just logged in to say thanks!

Julian,
I am glad it helped!