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I am trying to register NotePad 2012. I have followed the steps for this process as posted under support. When I get to the  "Register your serial number to authorize "page it requires a serial number which I do not have. How do I proceed?

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I had the same problem.  When I tried to register, my browser wouldn't display the registration page at Finale's web site.  For me, the problem was a couple layers deep.  First, my browser (IE 8) was old and couldn't process the registration page.  So I looked for another browser.

The next browser I tried (Slimjet) wouldn't run.  A friend suggested that it used more memory than my computer had, so I looked for a lightweight browser.  I found K-Meleon.  Not only did it run, it also displayed the registration page, let me log in and displayed a serial number.  I used that serial number to register NotePad.  All is well now!

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Help please, I have been using Finale Notepad 2012 for some time, I am not a musician so just use it to help learning my singing.  I suddenly lost the playing capability so uninstalled and re-installed but now nothing works, I am not asked to register it although I have a previous registration number, when I click on register Finale in the help option it freezes, it will not play, everything goes blank when I press the play arrow.  I have not changed anything from when it downloaded so am completely lost.  Any advice would be helpful.

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Hi, Sally.  Have you tried downloading the program from the website rather than re-installing it from the file you already have on your computer?  I don't know whether that would work for you--it's just a thought.

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What is your operating system? Mac or Windows? What version?

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What MikeR asks. If a Mac over Mojave, you will get this — there's no workaround except to upgrade to the full version of Finale.

 

If Windows, try downloading again from your MM Users Account, reinstalling then reboot.

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Thanks for all the suggestion. I am Windows 10 and have now downloaded from every conceivable place. I have a registration number on my account and have loaded from there and from the website but it still all fades out when I try playback. I seem to be able to add notes but no sound or playback. I am very confused. I'll have a go at any suggestions I get. Thanks again you are all very kind.

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