Manager, MakeMusic Customer Support
Hi Kent, For your privacy, I've deleted your email from this public forum post. The password for your MakeMusic customer account is the same password you use to login to the MakeMusic Help Center, ...
Hi Michele, If you previously had Finale v25.0 and are installing v25.1 via the update installer, then I'd recommend trying the v25.1 full installer instead to see if you have any more success with...
Hi, everyone! The link Adrian provided does have our current contact information and business hours. When you use the "Submit a request" link to submit an email support ticket, you can expect a res...
Hi Christian, I've looked up your account, and I see that you were able to successfully place an order on the website. I double-checked with our credit card processor, and I noticed that the first ...
If quitting and relaunching Finale has no effect, try lowering the Buffer Size setting under MIDI/Audio > Device Setup > Audio Setup. Also, if you installed Windows 10 as an upgrade, make sure to v...
Joop, I've uninstalled and reinstalled several versions of Finale on my Windows 7 PC over the years, and I've found that the default program association for .MUS and .MUSX does funny things, partic...
Hi Ron, I'm sorry no one has responded to this thread until now. While we agents are interested in being active in this community and are currently discussing ideas for how best to do that going fo...
Hi Joop, It sounds like when you open a Finale file directly, you're actually opening Finale 2014 instead of Finale 2014.5. If you right-click a file and choose Open With > Finale 2014.5 or change ...
Hi Elsa, Just to make we haven't overlooked anything, was this article the solution you've already tried? If not, what else have you tried? Give it a go and let us know what the results are! If you...