Finale's playback controls, palettes, and setup wizard do not display properly

This article applies only to Finale for Windows.

Starting with Finale (Version 25), the upper limit of DPI scaling that Finale can handle is 200%. For earlier versions of Finale, please see this article: Small icons, palettes and text (Windows).

If your display's DPI scaling surpasses 200% (common in high resolution capable monitors), Finale's palettes and setup wizard may not function properly.

 

In addition to the screenshots of above, you may find that the functionalities of the playback controls have shifted. For example, the play button stops playback, the pause button starts playback, and so on.

You can alter your DPI scaling factor to adhere to the maximum supported value, 200%, to return Finale's normal behavior.

Changing the settings below can impact other programs, and should only be changed for use with Finale.

Windows 8

Change your DPI settings

1. Close any open programs.
2. Hold down your Windows key and press the letter R to open the Run dialog box.
3. Type "control panel" (without quotation marks) and press Enter.
4. Click the drop-down menu for View By and choose Small icons.
5. Click Display.
6. Click the checkbox for Let me choose one scaling level for all my displays, and click on Custom sizing options.
7. Click the drop-down menu to select a DPI scaling size of 200%, and click OK.
8. Click on Apply.
9. If prompted, click on Sign out now to apply.
10. Sign into your account.

You may have to adjust your screen resolution to a lower setting if Finale's tool icons are now too small:

1. Open the Control Panel (icons view), and click on the Display icon.
2. Click on Change display settings.
3. Click the drop-down for Resolution and lower the resolution of your display. These settings may need to be repeated if you have multiple monitors.
4. Click OK and then click Keep changes.
5. Open Finale and test the application.

In the event that changing both your display resolution and your DPI settings does not produce the desired results, please contact Customer Success.

Windows 10

Change your DPI settings.

1. Close any open programs.
2. Open the Start Menu > click on Settings.
3. Click on System > select Display.
4. Click on Custom Scaling and set the DPI scaling size of 200%.
5. Click on Apply.
6. If prompted, click on Sign out now to apply.
7. Sign into your account, then open Finale and test the application.

You may have to adjust your screen resolution to a lower setting if Finale's tool icons are now too small:

1. Open the Control Panel (icons view), and click on the Display icon.
2. Click on Change display settings.
3. Click the drop-down for Resolution and lower the resolution of your display. These settings may need to be repeated if you have multiple monitors.
4. Click OK and then click Keep changes.
5. Open Finale and test the application.

In the event that changing both your display resolution and your DPI settings does not produce the desired results, please contact Customer Success.

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