New post
Avatar
Naomi Orr Edited
0

I'm trying to authorize my product but the serial number isn't working. I don't understand why. It's version v25.

3 comments

Date Votes
Avatar
MIKE ROSEN Posted
1

You will have to contact customer support. Use the Submit a Request link at the rop of this page.

Comment actions Permalink
Avatar
MIKE HALLORAN Posted
0

Often, the culprits are zeros instead of the letter O (or vise versa). Some serial numbers require dashes instead of minus signs but I don't remember if Finale has that issue or not.

 

There have been issues with Windows 10, firewalls and VPN.

 

If you do a search on these, you may find an answer that works. As it is, you've not given us enough info to do anything other than make wild guesses as I have just done.

Comment actions Permalink
Avatar
MIKE ROSEN Posted
1

Naomi,

Your first thought may be to post the serial number here, for us to look at. PLEASE DON'T DO THAT!

If Mike H's tips don't help, stick with tech support!

Comment actions Permalink

Please sign in to leave a comment.