Finale 2014.5, v26upgrade on Mac keeps crashing saying "quit unexpectedly." Why, and how to cure this?

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Morris Bobrow Posted August 25, 2020 23:18

I have been using Finale 2014.5, v26 upgrade for years, and suddenly, it now stops working, saying "quit unexpectedly" with no explanation. Why? and how can this be remedied, so I can continue using this program on Mac as before?

6 comments

Date Votes

PETER THOMSEN Posted August 26, 2020 05:40

What version of Mac OS X?

Please specify the steps you’ve already taken (to solve the problem), so that we can rule out things.

MICHEL HERR Posted August 26, 2020 11:22

Check the system requirements : https://makemusic.zendesk.com/hc/en-us/articles/216545087-Finale-Notation-Software-System-Requirements

MIKE HALLORAN Posted August 26, 2020 17:49

In addition, your post is confusing. Is it 2014.5 or 26 that is crashing?

If 2014.5 over Mojave or later, that is to be expected. If 26 over El Capitán or earlier, likewise.

Morris Bobrow Posted August 26, 2020 19:51

Hi - :Thanks for the response. The Mac version I am using is macOS Mojave version 10.14.4

I am using Finale 2014.5 with the Finale v26 upgrade. My Finale program says in have Version14.5 7098

Does your note mean that "that is to be expected", so, I cannot continue to use the program on my Mac with its current operating system?

Now, today, I seem to be able to use it. Should I expect it to crash again?

MIKE ROSEN Edited August 26, 2020 20:21

There is no such thing as 2014.5 with the 26 upgrade. If you were using Finale 2014.5, and upgraded to 26, you are now using Finale 26.

Did you purchase and install the Finale 26, or just download it, thinking that it was automatic?

From tech support:

Finale 2014.5 is considered compatible with macOS 10.8 to 10.12. So we do not expect that you will get favorable results when using this version of Finale with 10.14 Mojave and this is not supported.

MIKE HALLORAN Posted August 26, 2020 21:54

What Mike R. says. 2014.5 crashes in Mojave for nearly all users. At the top of this board is a message from MakeMusic explaining that 2014/2014.5 is no longer supported.

You can download 26 and it works for a 30 day evaluation period but it is a paid upgrade. 26 does not require 2014.5 to be on your system. Licensing and upgrade eligibility are handled in your MakeMusic (FinaleMusic) User Account. If you've downloaded it already, look in your Applications Folder and you'll see it as a separate installation with a slightly different icon.

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