Finale & Garritan Product Specialist | Windows 10/Mac OS X 10.13 | Finale 2012 - Finale v25.4.1
Hi Sara, Thanks for posting! When the Sample Manager portion of the Garritan Instruments for Finale is hanging, it can be a bit tricky to get working again. However, we do have some workarounds...
Peter's definitely on the right track! In case it helps, here is our knowledge base article concerning font issues: Music fonts display incorrectly. That would be a good place to start. You may f...
Hi Alan, Thanks for posting! It sounds like Finale may be running into a conflict with either an audio device or printing device. I would recommend starting with the information in this article...
Hi Simon, Thanks for posting! Definitely some great suggestions here already, but if the issue persists, I would suggest contacting our Customer Success team so we can take a closer look. You c...
Hi Jonathan, Another thing that could be happening has to do with a MIDI keyboard. If you are using one, Finale can sometimes receive errant pitchwheel data from the keyboard over time. You can...
Hi Lorna, Thanks for posting! You mentioned this is happening whenever you try to export, but just to be sure, does this also happen when you export a document newly created using the Setup Wiz...
Hi Roberto, Thanks for that info! Just a head's up - in order to stay in contact with me, please be sure to send this information through the support ticket that we have set up. I will be respo...
Hi Elena, Hmmm, in that case, you may wish to try an alternate method of activation. After dragging the keycard to your desktop to save the image file there, open the CFX Concert Grand Player fro...
Hi Roberto, Thanks for writing back. It looks like we will have to look deeper into this issue. To do so, I will go ahead and open up a support ticket for you. Please keep an eye out for that e...
Hi Elena, Thanks for posting! That message you receive is indicating that the product is not yet activated. This is the behavior of all of our Garritan libraries until they have been activated ...