Manager, MakeMusic Customer Support
Hi Bernardo, When you're playing Finale through VST, try the following: 1. MIDI/Audio > Reassign Playback Sounds > Yes and test playback again. If there's no change: 2. Choose Window > Score Manage...
Hi James, If Finale hangs on launch, it may be a conflict between and printer or audio driver. I'd recommend that you check out this knowledge base article to begin troubleshooting: https://makemus...
Hi Devin, Yes, it is possible to trade up from PrintMusic to Finale for a discount, and that discount is even greater for academic users. For the latest academic pricing info, check out this page: ...
Hi Susan,I'd like to take a closer look at this issue with you. I'll be sending you a private email momentarily!
To continue using Garritan, another option would be to write the bottom notes of your divisi in Layer 2, then you could assign Layer 2 to a separate channel in Score Manager and assign a second ins...
Hi Roberto, This error happens on some Windows 7 computers if the Finale installer fails to install some needed Windows components. We've linked to the specific Microsoft updates you need to resolv...
Dan, You may have already seen this, but I sent you a private follow up. I also wanted to thank you for your feedback and let you know that I corrected the KB article I had sent. It incorrectly sai...
Hi Bruce, I'd like to troubleshoot your setup further, so I'll be opening a ticket with you so we can work 1-on-1. Expect an email from me shortly!
Hi everyone! While Bill's error and Adrian's error about both related to playback, they are indicative of different problems. Bill's error means that Finale can't see his ARIA Player (or other VST)...
Hi Bruce, If you're on a laptop, you may want to check out this KB article: https://makemusic.zendesk.com/hc/en-us/articles/218857937