New post
Avatar
3

Where is the Finale official presence, lately? There are many fewer staff responses to questions, these days. That’s about the only reason to participate in this crappy forum, with no PMs, and no way to post Finale files. (How stupid is that?)

 

There is even a rumor that Mark Johnson is no longer with the company. True? Is anyone officially assigned to monitor the forum? Who? Or is it another case of, “well, it’s pretty slow in the office; let’s log on for a few minutes.” Has this promise gone the same way way as the help files being converted to on online PDF, so that corrections and updates can be quickly and efficiently made? Or, the promise of continual minor fixes, rather than major releases? And the elimination of the phone support, when waiting for an email reply is costing us money?

 

Sorry, but you guys are really dropping the ball.

32 comments

Date Votes

Official comment

Avatar
Hi All,
 
There are definitely some important concerns here from everyone. These concerns are important to us too, and so is the Community Forum, so I'll do my best to address these for everyone. 
 
Mike R., you are correct that Michael Johnson is no longer with us. Michael was very important to us in many aspects and, as many of you have noticed, he was also a major part of the forums as well. While his departure was in the best of terms, this does put us in a bit of a transition period. Our goals moving forward remain the same though, including progressing with Finale and addressing the voices of our users in regards to it. 
 
As we've gone through this transition, it may seem as our presence on the forums has been a bit less than usual. While we do intend on increasing our visual presence here moving forward, do know that we have been monitoring the conversations here and they have not gone unnoticed. Although the forums are largely focused towards user interaction and discussion, many of the topics and ideas here are important factors in how Finale and it's community develop and, as such, an official presence from us will absolutely be maintained. 
 
 
Edit: After the original posting of this, it came to my attention that my affiliation with MakeMusic and my role within the company was not displaying with my posts. This would also include posts going back a month or two. Sorry for the confusion that this may have caused. I've been with MakeMusic for some time now but I am, admittedly, newer to the position of the Finale and Garritan Product Specialist and I assure you that you will be seeing an increasing amount of interaction from me.  
Comment actions Permalink
Avatar
2

... and the "Feature Requests" section is a joke. Very few visitors and no reactions to pertinent suggestions. Zzzzz.

Comment actions Permalink
Avatar
3

Yes, it is disappointing that good feature requests get no reactions from the MakeMusic staff - and very few reactions from other users.

 

I could be wrong here, but I think that David Cusick is from the MakeMusic staff.

See the Feature Request thread

Enter cresc/decresc for multiple staves

where the discussion is about new options for the Copy Filter

 

By The Way:

In the Feature Request section some of the forum user’s questions should be posted in the Problems & Questions section instead.

Comment actions Permalink
Avatar
0

I’ve little to add here except that I agree.

Comment actions Permalink
Avatar
0

Don't MM know there is a competition out there Dorico for example, the advertisements from Dorico is there giving you heaven and earth. What do you hear from MM nothing. Wake up MM from your slumber!

Comment actions Permalink
Avatar
0

So far, Dorico promises far more than it delivers. It’s naive to think that MM and Avid are unaware of what Yamaha is doing. However, the silence helps nobody.

 

When 25 was coming, there were blog and email releases talking about future development. Haven’t seen much of that lately. 

Comment actions Permalink
Avatar
1

The stillness is deafening! Let's hear something a direction or something.

Comment actions Permalink
Avatar
0

As Peter said:

"By The Way: In the Feature Request section some of the forum user’s questions should be posted in the Problems & Questions section instead."

 

I cannot agree more. Those threads should be moved, and that they appear in the Features section at all suggests a design flaw in the Forum UI.

Comment actions Permalink
Avatar
0

Adrian,

That's probably more by user error than by design flaw. But still, a moderator should move them to the correct forum.

Comment actions Permalink
Avatar
0

>...But still, a moderator should move them to the correct forum.<

 

A Moderator. Now there's an idea. Perhaps I should put that into Feature Requests?

Comment actions Permalink
Avatar
1

Mike R,

I say it's the user interface because when one enters a new topic, the pull-down at the bottom of the message does not default to the Questions/Features forum you came from. That means it is too easy for a novice user to leave a question in the features area by choosing the first option that says "Finale."

 

Zendesk may be super for Customer Relations Management (CRM); but their forum software still stinks, and yes, MM needs to moderate their forums, not just pretend to now and then.

Comment actions Permalink
Avatar
1

I used to check in here quite often, like everyday, when the old forum existed. I tried the new forum for a bit after it was launched, but I quickly gave up.

I decided to check in today for fun and alas it appears not much has changed:  The forum format still sucks (REALLY HORRIBLE) and MakeMusic still could care less about its customer base.  Could it be more obvious?  When we all leave permanently, then what?

Maybe I will check in again in 8 months and see if things change?  Maybe not...

 

Comment actions Permalink
Avatar
0

Why can't they listen to there customer base! Without us they could close shop!

Comment actions Permalink
Avatar
1

I think it's high time that Gear Fisher, CEO of Peaksware (the owner of Make Music), checked in with the users of Finale via this group. His communication might educate Finale users on the current state of Finale, and reassure us all that there are short range and long range plans for future development of the software. Mr. Fisher, Finale has a PR problem!

Comment actions Permalink
Avatar
0

An excellent suggestion, Bruce. Mr. Fisher, are you listening?

Comment actions Permalink
Avatar
0

>Why can't they listen to there customer base! <

 

No reason to think no one is listening. In fact, recent posts have told us that they are. I imagine that it’s the same as any other software company where engineers counter with, “If users think this s*** is so easy, let them write it!

 

I’ve been on all sides of this issue. 

 

>Final has a PR problem!<

 

Also true. Marketing needs to show signs of life again, the way they did between 2014.5 and 25. 

Even though users like I are not interested in Dorico (yet?), Yamaha has been very active in letting me know what’s going on.

Comment actions Permalink
Avatar
0

If MM, Finale will project some enthusiasm as Dorico is showing, they are everywhere. I won't be worried.

Comment actions Permalink
Avatar
0

MM does seem awfully quiet. I hope they're still in business and working on Finale and thinking of its future, Why? Because having spent many hours in the last couple of weeks with Dorico, I can't imagine ever switching. Maybe the paradigm for entering music is so different from Finale that my brain won't let me make the switch. Maybe I'm old. For me, it's confusing, tedious, and frustrating. There are some things I like, but many I don't - it's too keyboard based for me. I've tried many of the alternatives to Finale, but so far there isn't one that is as good and none with the huge amount of add ons you can get.

Comment actions Permalink
Avatar
0

...I always had the feeling that MM is not more than a "one-man-band"...    -but then again; some of the good shareware-developers that ARE one developer companies, take users extremely serious and often react to wishes and suggestions in a whiff...

-Shouldn't be ignored, though:  FINALE© is a rediculously complex software!  -and on top of that, it's pumped up like a party-ballon with rubber from 1987 !!  (hinting towards; it's an OLD basis they still are building on...).

I'm not sure that ANY developer can get hired by MM and just dive in to help.  -I think it is more than darn problematic. 

Mostly, though, I think the shoes are tight on the money issue:   I doubt that any serious money can be done, nowadays, with scoring-softwares.    -unless you -like Steinberg/Dorico-  claim that you invented the wheel anew!!...     wich they've managed to do...  somewhat.   But STILL, I think that Finale has its VERY strong sides...   and since I know it by heart, I have terrible problems in getting it rolling with my Dorico scores.

 

 

I'm not sure that MM actually has "a staff of programmers in house" anywhere...   I guess that they just hire a bunch of programmers at certain periods, and create new versions of the softwares.  I can't explain the roaring silence in between the updates otherwise.  (This is the way I would do it, also, if I owned the company).   IF they HAVE inhouse programmer(s) at MM, they are probably working on other things than Finale right now...  or are sipping Piña Colladas 330 days a year on a Beach in Brazil.  Otherwise the minor bug-fixes and user-response would be more direct.   I don't know.   I just think it's a shame, really  -  because FINALE was ALWAYS the top of the pops!   -I personally think that it wouldn't be impossible to keep it up there...   just alongside with Dorico.

Comment actions Permalink
Avatar
0

I decided to check back in after 8 days instead of 8 months.  It is noted that no one from MM chose to say anything whatsoever.  As expected...

Comment actions Permalink
Avatar
0

Cimarron Press,

 

If you are referring specifically about this thread, there is an official MM statement directly below the OP.

Comment actions Permalink
Avatar
0

>I decided to check back in after 8 days instead of 8 months.  It is noted that no one from MM chose to say anything whatsoever.  As expected...<

 

You should read the whole thread. MM posted the day before your first little rant. Apparently, you missed it. 

Comment actions Permalink
Avatar
0

Actually, that’s a poor move on MM’s part, or on the forum software, or whatever. They post the “official” response right under the OP, regardless of following posts. It’s understandable that someone returning to check on a thread would scroll straight to the bottom. I’ve done it, myself.

Comment actions Permalink
Avatar
0

Agreed. I had to check the dates to make sure I was right.

Comment actions Permalink
Avatar
0

@David Cusick
What's with the direction MM is going , we don't hear from them on this flank. I want to be assured that Finale won't go under suddenly with all the new competition. What is MM doing? Please address this issue .

Comment actions Permalink
Avatar
0

MIke Halloran,

I read the whole thread and therefore my followup post.  MM stated "There are definitely some important concerns here from everyone" and then PROMPTLY ignored the rest of the thread.  That is what they do.  

 

"While we do intend on increasing our visual presence here moving forward, do know that we have been monitoring the conversations here and they have not gone unnoticed. Although the forums are largely focused towards user interaction and discussion, many of the topics and ideas here are important factors in how Finale and it's community develop and, as such, an official presence from us will absolutely be maintained. "

 

I guess they forgot.

 

 

Comment actions Permalink
Avatar
0

So you admit that you are no better than those you are criticizing. You only check in every so many weeks or months, and you ignore most of the thread.

 

People such as Peter and the Mikes and others who have invested in the success of this thread have legitimate suggestions to make, and I hope MM will listen. People who just jump in to posture and whine really are not helping make either Finale or this forum more productive.

Comment actions Permalink
Avatar
0

Although I appreciate you passing judgement on me (that was sarcasm), for reference I have forwarded enough bugs over the years to fill an Ark, I have had phone meetings with some of the programmers and even communicated with a past CEO which led to some changes.  But you are right that I "just jump in to posture and whine", so I will step aside and move away from the Forum once again.

 

I will now happily go back to making a living with Finale rather than visiting the Forum.

 

 

Comment actions Permalink
Avatar
0

It’s clear that many of you are interested in what’s in store for Finale, so I wanted to share an update with you. As many of you know, we have released six updates for Finale v25 (25.1, 25.2, 25.3, 25.4, 25.4.1, 25.5) since its release in August of 2016, and we are most certainly working on another release of Finale as we speak.

While we’re not quite at a point where we can share all the details of what this new release will contain or how it might be delivered, there are some key priorities guiding our work. You may have seen me mention some of these priorities in other threads, including collision avoidance issues, Mac performance and hi-resolution monitor work. Even though the details are a bit limited for now, there definitely will be more to come.

Comment actions Permalink
Avatar
0

Thanks Peter Thomsen, for directing me to this thread! I posted my question about this issue on the feature request forum because it's exactly there where there's not happening very much.

Comment actions Permalink

Please sign in to leave a comment.