Finale Technical Support Has Ended
As of Tuesday, August 26th, 2025, we're no longer accepting new technical support requests.
Browse available support resources here.
You may continue to download & authorize registered Finale products for the foreseeable future.
Additionally, we continue to offer Dorico Pro crossgrades for purchase to eligible Finale & PrintMusic license holders.
The Knowledge Base has help resources for technical issues with your software. If you aren't able to find a solution, or if you have tutorial-based questions, please post on our Community forums.
Finale QuickStart Videos
- Getting Started: Set Up a MIDI Keyboard (Video)
- Getting Started: Set Up a Lead Sheet (Video)
- Getting Started: Set Up an Orchestral/Band Score (Video)
- Getting Started: Set Up a Choral Score (Video)
- Getting Started: Set Up Your Own Ensemble (Video)
- Getting Started: Importing Music (Video)
ARIA Player Installers
Authorization & Registration
- ★ Finale v27 Authorization Wizard Unresponsive on macOS 26 (Tahoe)
- ★ Registering, Authorizing, and Deauthorizing Finale Notation Products
- ★ Moving Finale products to a new computer
- Unable to Run as Administrator in Finale
- "Please fill out all required fields" Authorization Error in Finale v27 (Mac)
- [RESOLVED] Finale v25 opens deauthorized when opening files (Windows)
Crashing & Performance
- ★ Mouse Cursor Disappears When Using Simple Entry (macOS 13 Ventura)
- "Finale [v27] could not export to PDF." Error on Windows 8.1
- "Unhandled exception caught." Error when launching Finale (Mac)
- [RESOLVED] Font Display/Printing Issues on macOS Sonoma
- Error Message "Unknown Lyrics Tag Detected." when using Vertical Collision Remover Plug-in.
- Finale Crashing on Startup due to Webex Audio Driver (macOS 13 Ventura)
Audio & Playback
- ★ Audio Engine Failed to Load Error Code: 7, No Sound in Finale
- Playback Stops Before the End of the Piece (Windows)
- No audible metronome (Click and Countoff)
- No Scrolling Playback in Finale after Installing Dorico Pro (Windows)
- String Tremolos Don't Stop During Playback
- Using Finale with Bluetooth Devices
MIDI
Tips & Best Practices
- ★ Disabling Automatic macOS Updates
- Exporting PDFs with Custom Page Sizes on Windows
- Using the Add Cue Notes Plug-In in Finale: Creating Cues, Managing Cue Playback, and Display
- Batch PDF export via Finale Script
- Backwards Ties for Second Ending Downbeats
- Copying Markings from Standard Staff to Tablature Staff
Opening & Saving Files
- ★ Exporting MusicXML Files from Finale
- "Error Id moving file 's' to 's'. The system cannot find the path specified" when saving (Win)
- Tips for finding/searching for your Finale files
- Locating and Opening Backup and Auto-save Files
- Unable to Save to External Hard Drives | "Error Occurred ID = -1" (Mac)
- Open Recent Menu isn't Populating (Mac)
Program Functions & Settings
- ★ [RESOLVED] Unable to Open PDFs Exported from Finale v27.4 (Windows)
- ★ [RESOLVED] Cannot Add Instrument from ScoreManager on macOS 14 Sonoma
- ★ Creating Nonlinear Key Signatures
- AlphaNotes for Transposing Instruments
- Selection Dialog Windows Appear Blank (Expressions, Articulations, Chord Suffixes, Smart Shape)
- Copy/Paste not working in Finale
Setting Up VST/AU Libraries
- Kontakt 7 plug-in viewer display issues (Mac)
- Using Spitfire Libraries in Finale
- Compatibility with Kontakt 7 & 8 Player and Other VST3 libraries (Windows)
- Setting up Garritan libraries with Finale and PrintMusic
- Reinstalling the Garritan Instruments for Finale (GIFF) sample library
- Unable to access Audio Units plug-ins in Finale for Mac (Garritan, Kontakt, etc.)
Sales & Product Information
- ★ Dorico Pro 6 Release Information for Crossgraders
- ★ macOS 15 Sequoia and Finale Notation Products
- ★ Dorico Pro options for Finale Site License owners
- ★ Finale & Garritan Compatibility with Apple Silicon (M-series)
- macOS 14 Sonoma and Finale Notation Products
- Finale Read Me Notes for v27.3
Downloading & Installation
- ★ Downloading and Installing Dorico (Video)
- ★ Download Availability for Finale Software
- ★ Downloading, Installing, and Authorizing Finale (Video)
- ★ Uninstalling Finale (Video)
- ★ "Setup Needs the Next Disk" when installing Finale v25, v26, v27 (Windows)
- Uninstalling MakeMusic Fonts
User Manuals
Frequently Asked Questions
- ★ What Happens After Finale Technical Support Ends?
- ★ Finale Sunset FAQ
- ★ Canceling the Finale Trial
- ★ Finale Notation Software System Requirements
- Alternatives to Band-in-a-Box (BIAB) Auto-Harmonizer Plug-In
- How to use the Garritan Instruments For Finale (GIFF) sounds in Finale