Hello Ian, Thank you for responding here. I do want to let you know it will be easiest if we handle the case through the email ticket only, and will help us to resolve this problem quickly!
Hello Ian. I want to let you know that we removed your email address information from your post for your security. If you wouldn't mind in the future, please avoid posting personal information (ser...
Hello Anthony, If you right click on the speaker icon in the bottom right > select Playback Devices > click on whatever is labeled as Default Device > Properties > Advanced > uncheck all boxes un...
Hello Sean, That definitely sounds unusual. Have you had a chance to contact Finale support by Submit a Request? We can definitely help you with this there! Best regards,
Hello, I'm sorry to hear this has been happening to you. This sounds like you will need to do one of two things in this order. First you'll want to clear your MIDI Data: 1. Choose the Selection to...
Hello Orlan, This sounds like it maybe being caused by a corrupted preference file. To fix this you'll want to try these steps: 1. Quit Finale.2. In Finder, choose (from the Finder program toolba...
Hello Rick, Have you been able to reset preferences? To try this please do this: 1. Exit Finale.2. Hold down your Windows key and press the letter R to open the Run dialog box.3. Type "%appdata%"...
Hello Ron, Have you been able to reset preferences. To do this in Finale v25 you'll want to go to Finale > Preferences > click Reset Preferences. To do this in 2014.5 you'll want to 1. Quit Fi...
Hello Ruth, If you create a Default Document (File > New > Default Document) enter a few pages worth of notes and export it, does this still occur? If not you may need to create an XML of your ...
Hello Dave, In my experience I've been able to prevent this by fully quitting Finale prior to choosing restart.